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PIN code without secure start-up

MI
Mikael, IDNET
IDNet AB

Hi!

I have a case with a custumer that is running Honeywell CT50 (android 6) enrolled as AEDO on MC14.3.

they would like to use a PIN kode to unlock the screen witch we have enabled with "resetpassword 12345" as a script we send to the device.

That is working fine, the downside and my isse is that this also enables the secure start-up and the user have to enter the PIN/pw to boot the device, witch prevents us from rebboting the device remotly as it wont boot up until the user unlocks it.

if you set the password manually on the device you get a question if you want to enable this feature or not, when you set it with script it enables it by default

anyone with a suggestion on have we can solve this?

the customer have around 200 sites with different PINkodes on each sites so i use a macro from the custum attribute to set the PIN on each site using the same package/script.

aedo
6 years ago
Android
ANSWERS
RC
Raymond Chan Diamond Contributor
6 years ago

Could you confirm what are your device agent version+build numbers and active MDM API's?

I did tests on multiple devices (but not Honeywell CT60 running Android 6.0) running the latest Android Enterprise device agent v13.6.0.1928.  Replacing  a 4-digit PIN with either a 8-digit or 16-digit PIN using "resetpassword" script command works perfectly, and the secure-bootup option has not been modified.  I am not sure if different device OEM brand and/or Android firmware version have different strategies with regards to  secure-bootup option when password gets changed.  If so, I guess only Honeywell can change their firmware to fix it.

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