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Hello, I have a problem with the display of the screen in Remote Control on many Honeywell devices.
The display becomes fragmented when scrolling.
Does anyone else know the same problem and is there a solution?
Hello Alfred,
what Scanner Model are you using with what Firmware Version installed?
From The Screen it looks like Android 11?
Latest Honeywell Plugin is installed over MC?
What MC Version and what Agent Version are you using ?
Hello Marcus,
here the information
CT45XP Android 12
Agent: 2025.0.2.1045
Plugin: 1.26.1.0
MC: 2025.0.1.1164
On CN80 Android 13 have the same behavior.
Hi Alfred,
i was not able to Reproduce the same situation as you have in my LAB.
But i use the
Have you tried it with another browser or in private mode? I encoutered the same issue on Honeywell devices, when using firefox (standard browser by our IT department). When using Chrome it's working better for me
Hello,
i tested it and can confirm that it works better with the Chrome browser.
The problem must be with Firefox.
I'll check whether there are any settings that can improve it.
The only strange thing is that it occurs with Honeywell devices.
Thanks.
Hi Alfred,
can you cross check if you have the iusse with the "
Hi Marcus, what do you mean by "Downloadable Plugin (Legacy)" I just installed the "Honewell New Gen Plugin" via the packages, but with the same result. The "Honewell" plugin cannot be installed.
Hello Alfred, when you open a remote session it can be configured to ask for the way how to open the remot connection.
Option 1:
It shows a second window where you can select
1. Web-based
2. Downloadable Plugin (Legacy)
Option2:
It is not asking and diretly open the preferred option.
-> to change this you need to go to your user in Mobicontrol on the top right side -> Preferences -> Ask me every time I start a session -> activate then you get the popup.
for the "Downloadable Plugin (Legacy)" the ports must be allowed to connect to the device.
Hi Marcus, now I understand what you meant. The Legacy Remote Plugin works very well. There are no fragments in the remote display. Thank you very much for the information.
Hi Alfred,
Thanks for posting on SOTI pulse. Thanks Marcus and Pieter for responding to the post, your expertise and willingness to help are greatly appreciated!
Has your query been resolved? If not, or if you have any additional concerns, please don't hesitate to reach out. We are dedicated to providing assistance and support.
Also, if this post has helped you in solving your query, I would request you to mark the particular comment as "is solution", so that others may benefit from this information.
Kind Regards,