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Search Criteria by Custom Attribute?

Solved
A
Adrien
Zebra (VIQF)- Target Australia

Hi There,

I have a custom attribute in our SOTI instance which is "Nickname"

I'm unsure wether this is a default attribute in SOTI or this was added by someone in the business in the past?

I am able to use this as a search filter as a device property, as pictured.

I have added another custom attribute which is "state" however but I am unable to search by this filter. See pictures below.

Is it normal to not be able to search by a custom attribute? I have tried doing a search index sync since adding the "state" attribute, but no luck.

Thanks,

Adrien.

a year ago
SOTI MobiControl
ANSWERS
RS
Rafael Schäfer
a year ago

Hi,

we use custom attributes as well and can search for them the way you show here.
I'm not sure but it can be that it takes some time before it appears in the searchfield or that you need to use it somewhere before. Haven't checked in the past instantly the search functionality after adding an attribute but i can search for all of them.

MD
Matt Dermody Diamond Contributor
a year ago

It normally takes about an hour or so after a property like this is created before you start seeing it available in the Search. 

Solution
A
Adrien
a year ago

Thanks Matt and Rafael.
It seems that it just needed some time to register, I can confirm I can now search with the custom property!

RR
Ruben Regelink
a year ago

Hi Adrien,

Does the field "state" have a value currently? 
Which Mobicontrol version? In the 2024 release you can add custom attributes to the "Searchable properties":

C
CKMOD@SOTI
a year ago

Hi Adrien,
 
Thanks for posting on SOTI Pulse.

Thank you, Rafael and Matt for responding to the post, your expertise and willingness to help are greatly appreciated.

We are glad to know that your issue has been resolved. If you have any additional questions or concerns,

please don't hesitate to reach out. We're dedicated to providing assistance and support.
 
Technical Support, SOTI Inc.

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