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SOTI Samsung Agent 13.7.5.1013 (ELM) - Does not finish enrolling?

DP
Dean P
Radian Group

Hi

Wondered if anyone has had any trouble with SOTI Samsung Agent 13.7.5.1013 (ELM) - I find that when a device is enrolled it keeps trying to enrol over and over. The event log always shows connecting to mc-enroll.soti.net, it connects and enrolls but then a few minutes later wants to enrol again. Instead of agent connecting to our deployment server it only connects to mc-enroll.soti.net.

Downgrading agent to 13.6.0 and everything works fine.

Wonder if there is some change that has been made in 13.7.5 that causes this behaviour..

6 years ago
Android
ANSWERS
RC
Raymond Chan Diamond Contributor
6 years ago

Look into the log information from your device agent "configuration tab" and check if your device agent attempt to connect to your MobiControl server at the right IP address/FQDN.    If not, your MobiControl server is likely mis-configured in some way.

If the device agent log shows the right IP address/FQDN, then the problem may be due to firewall blocking traffic on 5494/443 ports, or your MobiControl server has other configuration problem or corrupted data related to add-devices rule.  You can check the DS/MS/DSE server logs for clues on what's the problem.

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