Hi Martin,

Thank you for posting in SOTI Central.

Can you check out this link: https://discussions.soti.net/kb/samsung-elm-not-supported-on-select-android-11-non-knox-samsung-devices it might be related to your issue here. I suggest you double-check you're not using Android 11 for this model.

Let us know how it goes and if you need any clarification or have any questions.

Regards,

Your device firmware is quite new, your server version a bit old, and your device agent exceptionally new.  What a combination!  Unfortunately, I don't have any SM-T295 to do any test.

With Android 11 firmware, have you considered  enrolling your SM-T295 device with generic Android-Enterprise device agent rather than with Samsung ELM device agent?

Have you tried out other Samsung ELM device agent earlier than  v14.5.4.1016?  If so, what version(s) have you tried?

Do you have any other Samsung device(s) of different model(s) successfully enrolled onto your MobiControl  v14.4.1.1195 server?  If so, please list out the model, firmware version and agent version/build number of each.

We have 557 other Samsung devices listed with various models, OS versions etc. We currently have 10 SM-T295 with OS 10 installed, we have no OS 11 on SM-T295. We do have 85 other Samsung's on OS 11. All enrolled with the ELM agent.

Enterprise agents are not suitable as we use scripting for certain applications.

I have not tried older agents as I am relying on a customer to enroll these devices and as such I have to keep asking them to try things for us.

Thank you.

That is terrible news but at least it is a complete answer. Thank you for the response.