SOTI Pulse Logo

Android 11 Enrollment Failed

Solved
MH
MMIS Help
Mary Hitchcock Memorial Hospital

Hello, I'm unable to enroll my TC72 on Android 11 to SOTI. After StageNow auto populated the enrollment ID, it returned "Enrollment Failed" message. We have used the same process and enrollment ID for our other devices, A10 and below. I'm wondering if there are known issues with Android 11 enrollment? Our current MC version is rather old (14.3.4.1087) and I'm wondering if A11 is just not compatible with older console version?

I'm thinking of downgrading from A11 to A10. However, I'm still unsure if this is the best approach?

enrollment zebra tc72 android11
a year ago
SOTI MobiControl
ANSWERS
MD
Matt Dermody Diamond Contributor
a year ago

I would suspect an issue with the older MC version in this case. I can't say for sure what the minimum version would be for A11 support but all A11 environments I support are running 15.x+ of MC.

MH
MMIS Help
a year ago

Hi Matt,

Upgrading our MC version is going to take time and there is a time constraint to enroll the device at the moment. Is downgrading from A11 to A10 the best option here? 

MB
Marcus Breitenthaler
a year ago

Hello,

please keep in mind standard Support for Android 10 has ended with 31.12.2023 at Zebra.

When you downgrade, you erase the Device complete and have to reenroll it new.

Wuld double check if your devices are "able" to Downgrade - i know from some devices they had a refresh and can not go under a defind Firmware Package.

C
CKMOD@SOTI
a year ago

Hi MMIS Help team,

Thanks for posting on SOTI Pulse.

I would request that you please open a support ticket with the SOTI technical team for more assistance with this issue.

If you have any additional questions or concerns, please don’t hesitate to reach out. We’re dedicated to providing assistance and support.

MH
MMIS Help
a year ago

Thank you. I opened a ticket with SOTI Support and found that the internet restriction in our network is the issue. The Android 11 was enrolled successfully once it has access to the internet.

Solution
C
CKMOD@SOTI
a year ago

Hi MMIS Help team,

Thanks for posting on SOTI Pulse.
Thank you, Matt and Marcus, for responding to the post, your expertise and willingness to help are greatly appreciated.
We are glad to know that your issue has been resolved. If you have any additional questions or concerns, please don't hesitate to reach out. We're dedicated to providing assistance and support.
 
Technical Support, SOTI Inc.

Similar Discussions