Using Platform Notification Service to Send Scripts when SOTI MobiControl Device Agent is Disconnected and Offline

When a device is offline due to the SOTI MobiControl Device Agent having a status of disconnected, you can still execute certain scripts and perform some required tasks on the device using Platform Notification Service scripts, as long as the device has network connectivity. Use these scripts to execute actions such as bringing the device back online or wiping the device.

1. In the web console, navigate to Devices.

2. From the Devices page, find the enrolled device with an offline status. This indicates the SOTI MobiControl Device Agent is disconnected. The device should have network connectivity.

3 From the the offline device's Device Actions, select the Send Script option as shown in below :

 

4 .For Script Type, select Legacy.

5. For Script Editor, enter connect -f

6. For Delivery, select Platform Notification Service.

 

7. Select Send Script.

Note: Once the script is executed, the device will be back online as the device's SOTI MobiControl Agent will be reconnected.