How to Prevent Web Form Data Loss in SOTI Surf After App Restart or Wi-Fi Drop

This article explains how to prevent web form data loss in SOTI Surf during app restarts or Wi-Fi drops. Requires Surf version 2025.0.2+ and a configuration script to disable automatic page reloads.

SOTI MobiControl

When using web forms inside the SOTI Surf browser on managed devices, users may notice that entered data such as text fields or checkbox selections may disappear unexpectedly. This typically occurs when the app is restarted or if the device briefly loses Wi-Fi connectivity resulting in a page reload.

This issue affects versions of SOTI Surf earlier than 2025.0.2. In these versions, Surf automatically reloads the current webpage when the app is reopened or when the device reconnects to the internet, resulting in the loss of any in-progress form data.

The loss of data can disrupt workflows, especially for users completing long forms, surveys, or reports in the field or in environments with unstable networks.

Surf version 2025.0.2 introduces a configuration setting that allows administrators to prevent the page from reloading under such conditions. Once enabled, Surf will retain the currently open page in memory, preserving all form input across restarts and connectivity changes

To Disable Page Reset

To preserve web form data across restarts and connection drops, send the following script:

sendinfo net.soti.action.surf DISABLEPAGERELOADONAPPRESART 1

This disables automatic page reloads, allowing the current session to persist and form inputs to remain unchanged, even if SOTI Surf is relaunched or the device reconnects to Wi-Fi.

To Re-enable Page Reset

Use the following command to revert to the default behavior, where reloading a page clears any form input on restart or reconnection.

sendinfo net.soti.action.surf DISABLEPAGERELOADONAPPRESART 0