Device Groups Fail to Load in Web Console After Upgrade Due to Unindexed Properties

Following an upgrade, certain properties that were previously searchable may become unindexed. When these properties are used in device group column views, the Web Console may fail to load the device groups and display an error.

SOTI MobiControl

When reviewing System Health and the Management Server logs, exceptions similar to the following may be observed:

The following errors can be observed in the Management Server logs:

[2026-04-23 12:18:30.431] ERROR [ManagementService] [(null)] (86): Failed to retrieve all devices for filter from Search server. Error: <Property Name>
[2026-04-23 12:18:30.431] INFO  [ManagementService] [(null)] (86): Non-existent property provided.
[2026-04-23 12:18:30.447] ERROR [General] [(null)] (86): 

*************************************************************
* Exception: Non-existent property specified: '<Property Name>'. *
*************************************************************
[DeviceManagementException: Non-existent property specified: '<Property Name>'.]

After an upgrade, some properties that are used in device group column views may no longer be indexed for search. When the Web Console attempts to query these unindexed properties, it can result in errors that prevent device groups from loading.

To resolve this issue, follow these steps:

1. In the Web Console, navigate to Edit Searchable Properties.
2. Identify the affected property referenced in the error message within the User and Permission logs.
3. Select the property and enable indexing.

After indexing is enabled for the required properties, device groups should load and display correctly in the Web Console.