Device Groups Fail to Load in the Web Console After an Upgrade Due to Unindexed Properties

After an upgrade, some properties that were previously searchable may no longer be indexed for search. If one or more of these properties are included in a device group column view, the Web Console may fail to load the device groups and display an error.

SOTI MobiControl

When reviewing System Health and the Management Server logs, errors similar to the following may be observed.

The Management Server log may contain entries such as:

[2026-04-23 12:18:30.431] ERROR [ManagementService] [(null)] (86): Failed to retrieve all devices for filter from Search server. Error: <Property Name>
[2026-04-23 12:18:30.431] INFO  [ManagementService] [(null)] (86): Non-existent property provided.
[2026-04-23 12:18:30.447] ERROR [General] [(null)] (86): 

*************************************************************
* Exception: Non-existent property specified: '<Property Name>'. *
*************************************************************
[DeviceManagementException: Non-existent property specified: '<Property Name>'.]

After an upgrade, some properties used in device group column views may no longer be indexed for search. When the Web Console queries these properties, the search request fails because the properties are no longer searchable, preventing the affected device groups from loading.

To resolve this issue, complete the following steps:

1. In the Web Console, select the Search bar, then select Edit Searchable Properties.
    
2. Identify the affected property referenced in the error message in the Management Server logs.
3. Enable indexing for the affected property.
    
4. Repeat these steps for any additional properties referenced in the logs.

After indexing has been enabled for the required properties, the affected device groups should load and display correctly in the Web Console.