WebSocket Closed Error With SOTI XSight Remote Control

In SOTI MobiControl, attempting to remote control a device through SOTI XSight results in failure, accompanied by the error message: "Connection lost! WebSocket closed without sending a close frame."

SOTI MobiControl;SOTI XSight

Windows Mobile;Windows CE;Windows Modern;Android Classic;Android Enterprise

In SOTI MobiControl, trying to remote control a device fails with the following error:

This error is caused by a missing "View System Info" permission, found under Device Group Permissions. 

To enable this permission for the user/group/role:

1. Log in to the SOTI MobiControl web console with administrator privileges.

2. From the main menu, select Users and Permissions.

3. Navigate to the user/group/role you want to add the permission to.

4. Expand the user/group/role by selecting it.

5. Select Device Group Permissions.

6. Select the device groups to apply the permission to.

7. Scroll down to the bottom of the Permissions list and expand Remote Control Devices.

8. Enable the checkbox View System Info and select Save.

9. Close the device remote control tab in the browser, and initiate a new remote control session.