Settings Manager Prompts for Password on Previously Saved Wi-Fi Networks After Reboot on Android Classic Devices

Publish Date: 22-Apr-2025 Last Modified Date: 27-Aug-2025 SOTI MobiControl
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Summary

After rebooting Android Classic devices that use a Wi-Fi profile and Settings Manager, saved networks may not be recognized, resulting in prompts for credentials.

Related SOTI ONE Platform Products

SOTI MobiControl

Related Device OS

Android Classic

Issue Description

When using a Wi-Fi profile alongside Settings Manager on Android Classic devices, an issue arises upon device reboot. The Settings Manager fails to recognize a backup network as a saved network with a valid password, leading to credential prompts. Despite the network being saved in Android settings, it is not recognized by the Settings Manager.

Environment

  • Settings Manager Version: 2024.1.1 or below
  • Devices: Tested on Samsung and Motorola
  • Condition: The problem appears when the device is rebooted.

Symptoms

  • Attempting to connect to a secondary network deployed via a Wi-Fi profile results in the Settings Manager not recognizing it as a saved network after device reboot.
  • Connecting to the Wi-Fi network through Android Settings works correctly, but not through Settings Manager.
  • The user may be prompted for security credentials that do not match the Wi-Fi protocol (for example: incorrectly assigning user and password for non-enterprise Wi-Fi).

    Image of Settings Manager prompting for password on a saved Wi-Fi network 

Prevention

To prevent this issue, ensure that the Settings Manager version is upgraded to 2024.1.2 or above before deploying Wi-Fi profiles.

Issue Resolution

Upgrade the Settings Manager version to 2024.1.2 or above. For release notes and updates, please visit Settings Manager Release Notes.
Image showing ticket fixed in Settings Manager version 2024.1.2 

 

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