Cannot Install an iOS Application Despite Available ABM Licenses

An iOS application fails to install after being deployed through an app policy. Although licenses appear to be available in the ABM portal, the app does not appear on the device. The following error is recorded in the Deployment Server Extensions (DSE) logs:

* Exception: Failed to push application app_name to device 00008020-000939323663002E                                                       . *
************************************************************************************************************************************************************
[InternalLogicException: The VPP account ad864b8f-ebbd-47d0-ab47-14f102e0cffa associated with the app catalog entry AeroData cFDP - JIA does not contain the app app_name.]
   at Soti.MobiControl.AppPolicy.Apple.Implementation.LicenseManagement.VolumePurchaseProgramLicenseServiceEngine.AssignLicenseToDevice(AppleVppAppCatalogEntryInfo entry, DeviceEntity device)
   at Soti.MobiControl.DeploymentServerExtensions.AppCatalog.AppCatalogHelper.AssignVppLicenseToDevice(LegacyApplication entry, Device device, Device iosDevice, CommandProcessingContext context)
   at Soti.MobiControl.DeploymentServerExtensions.AppCatalog.AppCatalogHelper.ProcessRequestToPushApplicationToDevice(LegacyApplication entry, Device device, Device iosDevice, List`1 installedPrograms, Boolean isAppStoreEnabled, Boolean isAutoUpdate, CommandProcessingContext context, Boolean userRequested)
   at Soti.MobiControl.DeploymentServerExtensions.AppCatalog.AppleAppCatalogService.InstallManaged(String deviceId, String appId)

• SOTI MobiControl version: Earlier than 15.6.1

• Device OS: iOS

• The app is not visible on the iOS device after deployment.
• The App Store Identifier displays a negative integer value in the application details. (see the following screenshot)

This issue is caused by an integer overflow. The overflow occurs when the system attempts to store a value that exceeds the capacity of the assigned data type, resulting in incorrect handling of the App Store Identifier.

This issue has been resolved in SOTI MobiControl 15.6.1 and later.

To resolve the issue:

1. Upgrade your SOTI MobiControl instance to version 15.6.1 or later.

2. Reassign the affected app policy to the device to trigger reinstallation.

• MCMR-32210

• MCMR-32308