Apps Removed from Devices and Cannot Be Deployed

Apps are sometimes automatically removed/uninstalled from devices without apparent reason. In the SOTI MobiControl web console, the impacted apps are greyed out under App Policies, and you cannot access any configurations related to those apps or push them down to devices.

SOTI ONE Platform: SOTI MobiControl

Device OS: Android Classic, Android Enterprise, and iOS

• Apps are uninstalled from devices without any apparent reason.
• On the device side, the app is no longer installed.
• Symptoms are similar to those mentioned in the SOTI MobiControl help guide. Devices are in the process of getting unenrolled, or the AE binding is unbound.

There are no preventive measures for this issue. If a developer withdraws their apps from the iOS App Store or Managed Google Play Store, little can be done. You may need to contact the developers to obtain the IPA/APK file.

The developers of the app may have found a bug in a new release or changed the pricing model from free to paid, leading to the withdrawal of the app. Developers may not disclose the reasons for these actions.

If the impacted apps are greyed out and cannot be pushed to devices, check the Apple Store or the Managed Google Play Store to see if they are still visible.

• Managed Google Play Store
• App Store
  
   
   

You may need to contact the developer to get the APK/IPA file if possible.