Apps Uninstall After Device Unenrollment Despite “Remove App When Device Is Unenrolled” Being Disabled

Sometimes, customers need their managed application to remain on the device even after the device is unenrolled from SOTI MobiControl. Although there is a configuration option available to control this behavior, simply toggling the setting on or off does not always produce the expected result. This article explains the observed behavior and provides a workaround to ensure the application remains on the device after unenrollment.

To prevent unintended app removal, use the following workaround: 

1. Edit the app policy to toggle off “Remove App When Device is Un-enrolled.”

2. Enable “Update this application on all devices targeted by this App Policy regardless of version” in Update App on Devices.

3. Send the Update.

This ensures the app remains on the device after un-enrollment.

By default, the “Remove App When Device is Un-enrolled” toggle is enabled, which instructs SOTI MobiControl to automatically remove the app upon device un-enrollment.

Disabling the toggle after initial assignment does not always override the original removal instruction unless the suggested workaround is applied. 

The issue will be resolved in future versions of SOTI MobiControl.

Follow the steps below to retain the apps when the device is unenrolled:

1. Create or edit the app policy.

2. Toggle off Remove App When Device is Un-enrolled.

 

3. Enable “Update this application on all devices targeted by this App Policy regardless of version”.

 

 

4. Send the Update to the device.

5. Un-enroll the device, and the app now remains installed.