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When I send profiles with installation packages, these remain in pending status due to installation, the profiles that do not contain packages if they are installed, could you give me a suggestion to solve this detail.
Good Morning, We are switching our users over to Outlook Mobile App. However I have noticed that when I remote into devices that the app will not appear on the screen. If the user closes the app I get to see the other apps. Server - 15.2 Devices: Samsung S7 thru Samsung S10e OS: 8 up to 11 Agents - Various 13.6 up to 14.5.5
Can not view my devices.
Hi does anyone know how to block Wifi Hotspot feature (package name or so)? There seem no setting in the feature control to prevent using this.
we have a problem with our samsung client device, which when we use the remote control we can't access the device's sdcard. we've tried restarting the device and changing the remote control mode but still can't access the sdcard.
Is there a script to push to a device to set an application as default, such as set Adobe as default for PDFs?
Hi. I get the following notification when the WiFi is unavailable and I have a SIM-card on the device. Is it possible to use automatically mobile network without asking about it? Before the prompt the mobile data appears to be on (the ISP name is shown). The device is Handheld Nautiz X41 and judging by the appearence of the prompt, it comes from MobiControl.
Hello, im using afw#mobicontrol method to register work managed device (we have MC33 with Android 10). Currently on new devices after registration in system I get error msg to update some google information related account - and I couldnt do anything. Do you know why this happed? Is that function broken? Thank you
I am looking for a way to rename a device with a user specified name. I would like to prompt the user for the asset number and then use that in the device name. I got that information with a Java script: var file = new mobicontrol.io.File('/sdcard/asset.txt'); mobicontrol.message.createTextPromptDialog('What is the asset tag number?').withCallback(onOk).show(); function onOk(result) { if (result.inputText != null) { file.writeText(result.inputText); } } But when I try to use that information to rename the device I get an error saying Set isn't a valid command: set myVar=TXT:/sdcard/asset.txt?LN=1 devrename %myVar% Is there a way to either do this all in 1 Java script command? Or is there a way to set the variable from the legacy script?
Is there a way to add a shared folder to the tablet from a shared drive mapped to the company's server? Possibly in lockdown mode? I haven't found a way to successfully do this. One drive would probably work as a work around??? Android tablet os 11 cloud version 14.1.5.1284
Hi We have approximately EDA51 Honeywell on android enterprise and agent version between 14.4 to 15.1. So far this year we have had 363 'Inaccurate date time detected' of which most had a time reported of 05:18AM 19/3/2020. This is causing timeslot issues as devices are reporting the incorrect time. Is there anything specific about 19/03/2020, why does this keep on happening and how can it be prevented Thanks
So far the only way to download a debug log is to send the script request_bug_report , click share on the tablet and download via the SOTI terminal. We use our devices with a lockdown single app use profile. Has anyone overcome the issue of having to click share on the device? I want to be able to do this in the background without disrupting the device while in use as it means down time in our fleet.
Good Morning. I am trying to upgrade the agent on several of our Android Enterprise devices. I have not been able to upgrade using the button. I will select upgrade and upgrade now instead of start on schedule. I will get a message that says "Upgrade Agent Action has been sent to device" The message is a success message. When I go to check the agent version, it remains the same. Is there an extra step I need to do in order to upgrade the agent? Soti Cloud version 14.4.6 Current agent on tablet: 14.1.4.1010 Trying to update to Agent Version 14.5.4.1016 Settings Manager app 15.0.1 requires to have Agent 14.4.7 or higher to use. I have been able to upgrade it using a profile package. But I need to be able to upgrade one specific device. What is the best way to do this?
I have a customer who is trying to use Smart Switch to copy over everything including the home screen layout from one tablet to another. For some reason, the likes of Home Screen is not showing as an option, whereas if I try and copy my AE device to my work phone which is not on MobiControl, the home screen displays. What config change do I need to make to allow the likes of the home screen to show in the app? I know there are several options/settings within the Knox Service Plugin, but I've no idea what does what within there?
Hi there, I`m facing a issue regarding Samsung Galaxy Xcover 5. I`ve installed an application that monitor the fleet but the users find a way to exit from it and now they have access to google search bar(marked withe the red line) and some apps like google play, google, setting and it`s not ok. I didn`t find a way to block this security breach. As you may find in the picture below, the term "Cautare" means "Google search bar" and "Inchidere totala" means "Close All". The user should`nt have the possibility to leave the app and see these options(search bar and apps). Agent version: 14.5.5, but I`ve tried even with older agent versions but I`m facing the same issue. OS version it`s Android 11, One UI 3.1. Please let me know what to do in order to block the user to leave the main application. Thank you very much for your support.
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