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Hi all, Has anyone deployed Citrix SSO for Android Devices? I'm currently deploying it via an Application Catalog deployment rule but it requires user interaction to setup the connection. Does anybody know how to set the connection server without the user interaction? Thanks in advance, Héctor
Hello, I have a group of MC33 devices running Nougat. Devices enrolled in Android+. I need to be able to script the changing of device name (easy enough) then change the value in an .ini file to match. The .ini is accessible via Mobicontrol and permissions are not an issue. With CE devices I could have used writeprofstring or a replacetxt command to accomplish this. When I try either of these I receive a "command not supported" error in the log. There are 800+ devices each with a unique value. How do I accomplish this? Unfortunately in the case, Soti support wasn't very helpful. Would using Android Enterprise as device owner help? If so how? Thanks, Shawn
Can a Zebra TC75x be enrolled as a Fully Managed Device under Android Enterprise on MobiControl 14.1? When I try to use the AE agent I can only get this device to enroll in the Work Profile mode. Anybody have suggestions or instructions on what I am doing wrong?I am currently using the AFW#MobiControl on device setup. Thanks.
Our developments team is recently converting some mobile apps to Android (Xamarin Forms). We have an existing SOTI server version 13.2.0.3123 for Windows CE devices. Android device is Panasonic Toughpad FZ-N1 OS: 6.0.1 We have been successful Registering Android+ devices in SOTI and have managed to create a Profile that adds a local WiFi connection and deploys several packages to the device once the Profile is assigned and everything is as expected the apps function accordingly. However when Lockdown feature is enabled in the Profile the device arbitrarily crashes and reboots itself. I did run AppCat on the device and notice there was a fatal exception that happened close to the time a reboot occurred but the log does not display the exception details, only a pointer to a subsequent log file that I cannot seem to access on the device. I am not certain if the device has to be routed to gain access to those debug files. I am under the suspicion that Android 6 is not really supported with server version 13 or the agent is not fully compatible with Android 6.0.1. I have read a similar post on this forum where it stated that the Lockdown is too aggressive and blocks access to system services that get called once the app is running by the OS and a fatal error is raised so the system reboots. Any insight would be appreciated before we make a call for SOTI support otherwise Regards
Hi We are currently running in SOTI lock-down mode on Android plus devices I would like to know what kind of PDF viewer programs you guys are using for your lock-down mode. As we would like to have a very simple PDF viewer program that does not have any file-browser, print, or prints etc. options in it. plain and simple PDF viewer. Any recommendations ?
We have a device in the field that our Kiosk profile is not being activated on as it's stuck on the "Device admin policy pending" screen. When I tap the portion of the screen, I can tell it recognizes the tap as the background turns an orange color for a second but then it never does anything. Any thoughts on getting this resolved?
We will soon be accessing our AS400 via the web. Right now I have Soti Surf set up to point to the URL and it works fine. The problem I have is if they need to open a 2nd instance of this website. I tried making 2 different icons point the same URL in the catalog. If I do this and am signed into the first one, the second I hit the back button (or home in the browser), it signs me out of the 1st one. I need to remain signed in while I access the 2nd URL. I also tried creating 2 different instances of Soti Surf on my Lockdown page. If I log into the first one and click Home (android) and access the 2nd one, it doesn't give me another instance. It shows me the same page I am logged into from the 1st one. It would be nice if I could be logged into it and then have a 2nd tab that I could also log into the same URL. Any suggestions? Thank you
I have a question and a suggestion for the Soti "feature request" folks. Is anyone trying to manage apk updates that will not conflict with a running app? If so, how are you doing it? We have a couple of applications that it is paramount that we not update if the app is running. The normal android app store knows how to do this, ie, not update an apk if it is being used. Our devices are all COSU and are kiosk locked so there is no "self serve" option. The profile model is maddening. It has TONS of options to cover the "IF" a profile should apply but precious few to cover the "WHEN" it should be applied. It has Network Connectivity, specific time, and battery level. I need to be able to check if a specific app is running and if so, defer the assignment until the next check-in. I could even work with "charging/not charging" as a proxy for app use but that isn't an option either. Coupled with the fact that the Android script engine has no conditional processing I am unable to figure out a way to meet this very reasonable customer demand. At this point it appears we will have to erect a secondary server infrastructure and a device side agent to call the MC API to assign profiles on demand, which is exasperating since that is basically what we purchases MobiControl to do. Anyone see something obvious I'm missing?
Hi I want to set up support details for our Service Desk on the Support screen in the MobiControl agent. We did it years ago when we hosted version 9 on Windows CE devices (those were the days), but now on cloud hosted v14.1 I cannot find a setting to do this. Hopefully it's me missing the blindingly obvious. Eddie
Hi We are currently looking into getting SOTI Hub deploy as we would need some .dox and .pdf files deployed to some Android phones. I have been reading that you would either use webdav or sharepoint 2013 for deploying content. Regarding sharepoint 2013 i have some questions. 1.Would we need to deploy ERG? 2.Can it be installed on the same server as mobicontrol ? We would just need our content to be deployed without any auth from the end-users to the devices as some if them is in lockdown mode. 3. Webdav - Can this be installed on the same server? and do we need ERG for this?
Hi everybody, is it possible to grant permissions to access the device storage for an app which was not installed by SOTI Mobi Control? By default the app does not have any permissions. Setting the permissions via the device settings is not an option for us. Are there any solutions with "writesecuresettings" or anything else? Watchsettings did not produce a log entry. Simon
Hi All, I've hunted through SOTI and a bit of googling and have come up blank. How can I edit a geo-fence? Due to the nature of one of my sites, I need to increase the size of the geo-fence associated with this site. Can I just adjust the geo-fence? From what I can see I need to create another one, remove all links to the old one, and reassign to the new one. Luckily it isn't used in many profiles/rules but seems like there should be an easier way. Gary
Downloaded Android Enterprise agent from https://docs.soti.net/mobicontrolagentdownloads/ but it's not opening after download. Pls. help.
Dear Team , we are using Samsung elm agent for our devices with android 7.1 . but if device is in admin mode . agent is getting disconnected . we have to connect in manually or reboot the device to make it online . please suggest
I notice when connecting to remote control our Android devices, the battery temperature is noted. I am wondering if there is a script or custom data method to record the device temperature at a regular basis? We have some devices in the field that are possibly overheating so we would love to track the progress of this. Thanks
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