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Hi, We are having issues enrolling devices to MobiControl version 14.1.0.1152 using any of the apps in the PlayStore. When we enter the enrollment ID the Connection To Server spins for a minute then errors saying there is no connection. We had no issues before when enrolling older devices... The Mobicontrol for Samsung app says it only supports devices running Os 6.0 or below, we have devices running 7.0 that we need to enroll. We are currently having to install TeamViewer, to transfer the device agent apk manually and then install manually. Using TeamViewer defeats the object of us having MobiControl. Please help.
We want to have more apps display in the Lockdown page, is it possible to customize the Lockdown template to display more than 1 page? That said, scroll to the right and display more apps on the second page.
This was on a (multiple) Zebra WT6000 non-GMS running the latest of Lollipop/MX. Right after enrollment into 14.1, my device would startup the MobiControl Agent app on the device and then the app would close, showing "MobiControl has stopped". I've been getting this consistently on all of my WT6000s. Sometimes relaunching the Agent will work but I had one instance where the device showed the agent and the stage app still installed and I had to uninstall the agent and re-enroll the device using stage. Anyone see this before? Upgraded Agent is 13.5.0 Build 1327 Thanks, Ben
I try to install SOTI MDM Plugin for Ruggear RG740B. I downloaded the corresponding enterprise package from www.soti.net/oem, imported it as package to mobicontrol and added/assigned a profile to install the plugin on the device. When the profile is applied, installation failes and the following error is thrown in the device log: Package "EnterprisePlugin_RG730_RG740" version 1.0 failed to install. File IO error on device For reference, I created a package from a standard Android APK and deployed it to the same device. Installation went without issue. Any help is appreciated!
Hi, we are working with the API of mobicontrol/soti and that works great.There is only 1 think i can't find: we want to Remote Control an Android device by clicking on 1 button from our own application. Does anybody know if this is possible? Example (i hope): https://sXXXXXXX.mobicontrolcloud.com/MobiControl/DeviceManagement/GetRemoteControlSharedDataHtml5?DeviceId=123456789abc Thanks for your reply
Hello there, Recently attempting to upgrade Android Marshmallow 6.0.1 to Android Nougat. However noticed the release notes per Zebra website info below: Installation Requirements Download both Full Package and Reset Packages (Optional) Note1: Using External SD card update is NOT Supported via SOTI MDM Note2: When switching between GMS and NGMS BUILD • After Installing Full Package Update, you need to Install Factory OR Enterprise Reset. Are there an new forum articles discussing if a GSM can be done OTA w/ SOTI MDM.... even if told not supported? Unless using ADB Sideload or SD is the best option to upgrade Marshmallow 6.0.1 to Android Nougat..... I have over 100 Zebra TC75x to do. Any help would be great appreciated. ZorroCOHIT
Hi all, We are wanting to pull off the data usage directly from devices. I know this data is stored on the device as you can physically check the device to view it. Is there any way to run a script to pull this data off? Or possibly any other method to view data usage? Devices: Samsung XCover3, Samsung Acti Tab
Is there a way to schedule a reboot for android devices on a nightly basis? I'm not seeing any way to run a script at a scheduled time nor script commands to add a scheduled tasks for Android.
Hi! I have setup our environment with Android Enterprise connection but for some reason it seems that the devices enrolled won't get the managed google play account setup? In Device Information TAB it says, Google Account Identities Account Activation Pending Anyone that have the same experience?
HI, I have an odd issue and wondered if anyone has come across it or had a similar issue. I've configured a Samsung Galaxy Tab A with a lock down screen for several apps, and have a requirement for the microphone voice to type option to be used on the on screen keyboard. However when in Kiosk mode the option isn't there. If I put it into Admin mode the option is there, so it looks to be something relating to SOTI that is blocking it. What's really strange is that I have a Samsung X cover 4 phone configured pretty much in exactly the same way but the option to use the microphone works in the lock screen fine. I've checked all settings, permissions etc... but am stumped what else it could be. I'm using agent version 13.5 and web console V14.1 Any thoughts would be appreciated?
Hello, I am having a problem enrolling Huawei Mate 9 Lite devices. First, the problem was that after enrolling 1 device, the next one could not be enrolled because "Device ID already exist". I opened a case on SOTI, where I was told to update to version 13.4.0.4591 (previoulsy, it was 13.4.0.4266). After the update, this is what happened: I enroll Device 1, it enrolls ok with device id 1234. I enroll Device 2, it enrolls ok with device id 1234, and Device 1 dissapear. I unenroll Device 2, it unenrolls ok, and Device 1 appear again. Sometimes, I enroll other device, with no problem at all, and sometimes it keeps saying "duplicate device id". Any idea what is going on? * I tried enrolling using .ini, url, code, etc. * I have no intention of using Android Enterprise. Thanks in advance, Maximiliano.
Hello, Must devices be GMS certified in order to be enrolled and managed as Android Entreprise? Thank you
I'm using a Zebra TC75x device. I created an mxconfig file using the Stage Now app (sets the screen timeout setting) and exported the xml file for MDM. I took the xml file and created a package with MCStudio. The file is placed in /sdcard/Download/ and the package has a post-install script that runs the command "mxconfig /sdcard/Download/<filename>.xml. I put the package in a profile and assigned the profile to the device. After doing so, I check the logs for the device and see that the package and profile both log as installed. However, I also see an error log that says "Custom log (Mxconfig -/storage/emulated/0/\Download\<filename>.xml was not found.)". Now, the settings that were part of the xml file were applied successfully (screen timeout and lock screen). So my question is why does it show the error log even though the settings were applied successfully?
Dear Team, Need your help to setup Citrix Receiver with Web Interface / Storefront link so users don't have to enter that manually. Let me explain in detail. Citrix Receiver ver 3.13 is installed on Samsung device. Normally when user opens Receiver, it prompts to add account which is https://** link to Web interface or Storefront link. There is easy way to configure Receiver is to send a configuration file (filename.cr) to user device which has all Storefront link details. This config file is with extension .CR User needs to click on this .cr file which opens up Receiver automatically and reads all the information. No other manual intervention. We would like to achieve this without user intervention on SOTI lockdown Samsung device. I can send the .CR file to %SDCard% root but not getting any option where it fires up receiver with this .cr file. Is there any script I can run to link this .cr file with receiver? so when user open receiver this file opens and receiver reads the info? I don't see the Receiver installation folder on device to keep this .cr file and try if this works. can we try any send intent command to open this .cr file which automatically opens receiver? I renamed the file with .xml also but no luck. Thanks in advance.
We wish to display the Soti DeviceName on the Kiosk/Lockdown to identify the Device. Is there some code to write in the html template in order to do that ?
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