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Google Voice typing - Not visable on keyboard

JW
Joe Walker
Onecom

HI,

I have an odd issue and wondered if anyone has come across it or had a similar issue.

I've configured a Samsung Galaxy Tab A with a lock down screen for several apps, and have a requirement for the microphone voice to type option to be used on the on screen keyboard. However when in Kiosk mode the option isn't there. If I put it into Admin mode the option is there, so it looks to be something relating to SOTI that is blocking it.

What's really strange is that I have a Samsung X cover 4 phone configured pretty much in exactly the same way but the option to use the microphone works in the lock screen fine.

I've checked all settings, permissions etc... but am stumped what else it could be.

I'm using agent version 13.5 and web console V14.1

Any thoughts would be appreciated?

7 years ago
Android
ANSWERS
RC
Raymond Chan Diamond Contributor
7 years ago

You need to whitelist the voice input module.

SS
Support Staff Account
7 years ago (edited 7 years ago)

Hi Joe ,

With the microphone voice type option open, send a script to the device; identify_activity.  This should place an entry in the logs to find the bundle ID of the microphone.   Try adding it to the lockdown to allow it when the lockdown is enabled.  

That's odd that it works in the Samsung X cover if they are configured the same way but Google has made changes from OS to OS and perhaps the bundle ID is the same as keyboard in one and different in the other, and therefore isn't allowed through the lockdown.

Hope this helps.  

JW
Joe Walker
7 years ago

Hi,

I think were on the right track here, but I'm struggling to find the correct bundle ID for the microphone. The specific app that launches appears to the Google Talk I think but every option I try to whitelist doesn't work.

I tried identify activity but the log was huge and couldn't see anything specific that related to this?

SS
Support Staff Account
7 years ago (edited 7 years ago)

Hi Joe, 

That was the wrong reply, I have updated it now.   This is the bundle ID I received when using the voice type option from the keyboard on my Samsung Galaxy Note 3 running OS 6.0.

JW
Joe Walker
7 years ago

HI,

Apologies but the screen shot doesn't appear to be showing anything?

RC
Raymond Chan Diamond Contributor
7 years ago

I was referring to Google Voice Search input module, not microphone.  As this is basically a background service and not an activity,  I don't think you can find anything with identify_activity.

I don't have a Galaxy Tab A with me now and cannot confirm the bundle ID.  Please try adding

  Launch://com.google.android.googlequicksearchbox

as the last entry in your lockdown menu to whitelist this module.

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