Keyboard Disabled after using barcode scanner

M
Mel
Celadon Trucking Services

Setup basic profile for android enterprise Samsung tablet (os11) with kiosk mode (with only chrome) and Application control.  Everything was working correctly until a barcode scanner was connected to the tablet via usb.  When the user taps on an input field, the keyboard does not display.  I have removed the scanner and rebooted the tablet, but I cannot enable the keyboard again.  I have not disabled any settings or lockdowns.  How do I get the keyboard to appear when user taps on a field?

14.1.5.1284

cloud

Janesville tablet 04

4 years ago
Android
ANSWERS
RS
Rafael Schäfer
4 years ago

I think you have to enable "use Screen keyboard" in "physical keyboard" settings in android (don't know where to find it on your Samsung and never used a usb-scanner on a smartphone. I just know this setting from Nokia and Zebra be there. Maybe this could help you.