Community - SOTI MobiControl

Community - SOTI MobiControl

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SOTI MobiControl Discussions


  • 1 votes 3 answers

    Is there a way to update the OS on a android device?

    Is there a way to update the OS on a device?  I have pushed the OS over in a .zip file but I can't find a way to initiate the installation of the new OS.  This device is in Android Enterprise mode and isn't a Zebra device. 

    Android
    6 years ago
  • 1 votes 1 answer

    Script to deactivate a programmable button on a Crosscall Core X3 - Android 8.1 - SOTI 13.4.0.5290

    Dear Team, I would to deactivate a programmable button of 150 device with a script. On Crosscall the "WatchSettings ON" is not supported, therefore I can't record the proper script option to set. Is anyone knows how to do that ? Thanks, Victor

    Android Scripting
    6 years ago
  • 1 votes 2 answers

    Agent keeps pushing to uninstall application

    We're just starting to work with Android Enterprise, have our first few devices enrolled. First on the block is a TC75x (Android 8) Android Enterprise - setup with Work Profile (DO) In setup/testing mode right now. Successfully deployed our application with a new profile/package, it shows up as installed, and runs, but there is an enforcement by (Work) MobiControl agent to remove it, the agent pops up with a Pending Action - Application Uninstallation is required. I've gone over settings, ran a few searches and haven't seen this specific behavior. Was hoping we could continue to use packages/profiles to manage the application until we get more DA devices moved over in the future and finally get the app setup in the managed google playstore. I've tried: Whitelisting it's container with appcontrol -w io.cordova.thenameofourapp Used afw set permissions to grant permissions, as well as prevent uninstall.  Checked the google admin console, can't manage the device management>app management from there due to it being managed by third party EMM provider. The ball is rolling to get our app on the managed google playstore. Should have the app signed rebuilt soon, so I can toss it in the Google play console - private apps. Hopefully it's something small & silly. Anybody else run into this?  Thank you!

    Android
    6 years ago
  • 0 votes 4 answers

    Write Settings Permission - Preinstalled Android Enterprise Agent

    After following the discussion and statement in this post https://discussions.soti.net/thread/how-to-accept-write-settings-permission-programatically/ I was wondering for the "Write Settings Permission" issue, If Zebra can create an Image with SOTI Android Enterprise agent and granted preinstalled.

    Android
    6 years ago
  • 0 votes 3 answers

    Notification Sounds in lockdown

    We are using Android Enterprise lockdown. We are happy to allow users to expand the status bar to see push notifications, however we are getting reports that sounds are not playing. Is this just controlled by the volume setting on the device or will the lockdown block the sounds?

    Android
    6 years ago
  • 0 votes 2 answers

    Error sending message (Error sending message (type=22), General communication error)

    All of our devices seem to periodically give the above error, but it is not clear why?

    Android
    6 years ago
  • 0 votes 6 answers

    Force close app while in lockdown

    We are using AE with lockdown - Activity Suppression mode. We need to be able to force close one of the apps if it stops working, but I can't seem to find a way of doing this. Please could someone point me in the right direction?

    Android
    6 years ago
  • 0 votes 1 answer

    Lockdown - allow access to public Wi-Fi pages

    We have locked down our devices so that the users can only see a specific app and the Wi-Fi settings. Users need to be able to connect to public Wi-Fi so we have added SOTI Surf with very locked down permissions. I'm trying to figure out what option under Web Content Filtering in the Surf settings would cover these Wi-Fi registration pages (and exclude it).  I've attempted using trial and error but it would be handy if someone was able to confirm.

    Android
    6 years ago
  • 1 votes 3 answers

    Wi-Fi settings - remember password

    We are using Lockdown with Android Enterprise. We access the Wi-Fi settings using action://CONFIGURE_WIFI This seems to work well, however we have found that when changing between 2 networks the password is forgotten, so when switching back to the original network the user must re-enter the password. Is there a setting to adjust this or is this just how this works?

    Android
    6 years ago
  • 0 votes 5 answers

    Using mxconfig on a TC77 in AE mode.

    Tried to use mxconfig to disable the phone application and messaging application but it has failed.  The error message in the log states "Script command is not supported by device (xmlconfig)"

    Android
    6 years ago
  • 1 votes 10 answers

    Managed Google Play apps not loading into Application Catalog

    Good Afternoon, i have enrolled a Samsung device with Android Enterprise. i created a test Android for work profile and configured a kiosk "lockdown" screen. there is 2 apps available in the Managed Google Play store that we need to push out the devices. I have created a rule and added the apps to the rule. after several minutes of creating the rule and assigning it to my device, the application catalog still is not showing me the apps. am i doing something wrong? I thought with android enterprise you could install apps from the managed google play store?  please let me know if you need any device or version details i will be happy to provide it at your request. thanks in advance! 

    Android
    6 years ago
  • 0 votes 12 answers

    Android Enterprise disable auto rotate (Zebra TC57)

    I have searched the forum and I know that there are issues with Android Enterprise disabling auto rotate.  I haven't seen any new posts so i thought I would ask.  Is there any way in Soti or StageNow that you can disable auto rotate with Android Enterprise?

    Android
    6 years ago
  • 0 votes 9 answers

    Android Enterprise - Lockdown Notifactions

    We use the lockdown mode on 99% of our Android Enterprise devices (mostly Samsung Tab A's like the SM-T295) and part of our lockdown solution is to block the expansion of the notification bar. The problem i have is that if someone gets a text for example, the only notification they get is on the lockscreen when you unlock the device. Once the device is unlocked and on the lockdown mode there is no visual reminder that they have a notification. Is there a way of getting 'badge app icons' to show on the lockdown mode if the user gets a notification? (i.e. a little number 1 appears over the Messages app if they have an unread message)

    Android
    6 years ago
  • 1 votes 6 answers

    APK installation in Work Managed Profile (Android Enterprise)

    Hello! I'm struggling with the installation of APKs into the work container of Android Enterprise (work managed profile on Samsung S9, Android 9). Installation via package in a profile doesn't work as well as the installation via Application Catalog (Enterprise Application). How can we install APKs into the work container? The log shows following errors: 8:47:32ErrorProfile "Test_AE - Pre-installed Apps" version 4 failed to install, because all of its payloads cannot be installed.8:47:32ErrorPackage "XXXXXXXXX" version 1.0 failed to install. File IO error on device. Check Storage/Permissions.8:47:32ErrorError message received from device (Installierung der Anwendung XXXXXXXX von Paket XXXXXXX.pcg Fehlgeschlagen)

    Android
    6 years ago
  • 0 votes 1 answer

    Scripts to Alter Settings OS9 Enterprise

    Hello Everyone, I am attempting to utilize scripts to alter screentimeout and change the screenlock to none. I have tried the below: writeprivateprofstring –sys screen_off_timeout 600000 writesecuresetting -sys Screen_lock_type_Nonewrite_setting -sys Screen_lock_type_Nonewrite_setting -Screen_lock_type_None I am working on Tab A, OS 9, enrolled via Enterprise. Any help would be greatly appreciated!  Thank you! Monique

    Android
    6 years ago

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