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What methods exist in order to do a factory reset for MC33 scanner?
Hi, I am trying to figure out why all application permissions are all greyed out and locked on an Android 9 device managed by mobi. It's work managed device. I pushed a feature control that basically has ALLOW EVERYTHING as a test but I still see them greyed out with a note saying that action is not allowed by Mobi: what am I missing? Is this a default behaviour for work managed? can I allow the app permissions to be changed by the user? NOTE: MobiControl Version 15.3.3 Thanks,
Can we select the Application Types in SOTI per app (each app having a different Application Type) or is it limited by one per platform (Android, IOS)? https://www.soti.net/mc/help/v14.2/en/console/applications/appcatalogrules/types.html
Hi, This has been an issue for us for at least a year now (carried out a couple of upgrades to Mobicontrol and never been fixed, has been brought up with support a few times), but it's becoming urgent that we get it working. When trying to download a CSV, we get: Not Found HTTP Error 404. The requested resource is not found. Was advised to check Named Pipes and TCP/IP config in MS SQL, but these are set up correctly. Anyone seen this before and how we can resolve it? Interestingly we get a similar error when trying to use web based remote control (plugin works fine), so not sure if the two are related This site can’t be reached ***.***.com took too long to respond. Try: Checking the connection Checking the proxy and the firewall Running Windows Network Diagnostics ERR_CONNECTION_TIMED_OUT Any assistance would be greatly appreciated!
We have a set of devices which are assigned a mixed set of apps depending on the customer. It is becoming cumbersome to have many different profiles for each set of apps. I'm looking for a way to make my template only show apps that are installed. That way if I have apps A, B and C I could do the following: Device Group X is assigned a profile containing A Device Group Y is assigned a profile containing A and another containing B Device Group Z is assigned a profile containing A and another containing C Device Groups X, Y and Z all are assigned a lockdown profile that has home screen items configured for all apps, A,B and C I'd like the template to be able to detect if an App is installed, and if it is not, don't display a button for it. With the javascript scripting API, I can send a script to detect this: if (mobicontrol.app.getInstalledApp("com.google.android.apps.maps").versionCode < 15000) { mobicontrol.log.error("The Example app is outdated; aborting script."); (Discovered here: https://www.soti.net/mc/help/javascriptapi/en/mobicontrol.app.html) However, I can't seem to get that to run via the template. I'm guessing that the javascript API isn't actually available from the template runtime, but any pointers on how to make that work, or any other clever way to detect if an app is installed would be welcome. All device groups
Hi all, I wanted to upgrade my soti mobicontrol program from 15.3 to 15.4.2. So i've updated my java version and excecuted the setup to upgrade.At the end the setup is trying to start de MCDPSRV service and it fails to do so.
Hello! We have 250 Xiaomi Redmi 9 A devices at the remote locations running in lockdown mode. Agent 15.1.1.1031. Using GSM mobile network for internet connection. Recently we have received quite a few tickets from our users with a request to enable Screen Rotation. In Xiaomi Redmi 9a this feature is called "Lock orientation" and it is enabled by default. Therefore we need to disable it. Setting manager option 'Screen Rotation" enabling does not work on Xiaomi Redmi 9A.
Hello! We have 250 Xiaomi Redmi 9 A devices at the remote locations running in lockdown mode. Agent 15.1.1.1031. Using GSM mobile network for internet connection. Recently we have received quite a few tickets from our users with a request to disable Gboard Text correction suggestion. Has anyone tried to solve it remotely before?
Hi, I just realized that the downloaded version is "different" in the build number like the one from the release note. Version 15.4.2 Build 1021 on December 22, 2021 vs https://downloads.soti.net/MobiControl/MobiControl1542Setup_1020_release.exe Is everything okay here?
Hello, is iOS 15 supported with Mobicontrol? Does anyone know which version of Mobicontrol must be installed to support this? We have some new iPads that we need to deploy but they have come with iOS 15 and our profiles are failing to install with the message: Profile version 2 failed to install, because all of its payloads cannot be installed.
I have a voxter device that will not show up in SOTI. I have bricked the device several times and re-installed SOTI client. But device does not show up MobiControl
Hi, We install all devices with afw#mobicontrol in enterprise mode. About month ago we installed 500 devices (Samsung tablets). The agent version was 15.0.1 build 1051, and right now i tried reinstalling one of the devices and the current version is 15.1.1 build 1031. I have two very important file rules for downloading files from server to devices. First rule is downloading 5 files from server to all tablets in their main directory %internalsdcard% This rule is currently not working!!! Second rule is dowloading single file from server to all tablets in their "Downloads" folder. And it is working! Please advice how to make my first rule working again? Thank you in advance!
In previus version of SOTI Surf, if I wrote something in a text field, then next time I was to wrote in the same field it suggested what I wrote earlier. In the newest version 15.** it don't suggest anything. Anyone know how to make it work again? Thanks
Hello, since AE Agent 15.0.1 there should be Remote Control on all Andeoid 7+ devices. https://docs.soti.net/soti-mobicontrol/android-agent/release-notes/150/android-enterprise-agent-maintenance-releases/ How to enable this ? As on a Pixel 6 with Android 12 enrolled AEDO with Agent 15.1.1 there is just Remote View possible. Martin
Hello, I have seen with various Android 11 and 12 devices that the connection is lost all 30 minutes and regain couple seconds later. MobiControl: 15.4.2.1020 (private cloud) two different servers.MobiControl Agent: 15.1.1.1031 Devices: Android 11: Zebra TC72, TC26, MC33, Android 12: Google Pixel 6 Connection type: different WLAN and LTE It seems that the agent itself restarts itself at h:00 and h:30, as the event log of the agent itself has only entries since the last h:00 or h:30 time. This happens also if I restart the device few minutes before the full or half hour, so it could not be doze mode. Zebra Android 10 devices on the same servers with same version of Agent doesnt show this behaviour. Any ideas ? Or is this just an other problem of Agent 15.1.1 ? Martin
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