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Our customer has initiated of SOTI risk assessment of SOTI Mobicontrol console. One of the questions asked. 1. Whether customer applications (In house application) will saved any application data/stored password/logs? It would be great if someone reply back to my clarification. 2. Primary and secondary: Where its located? Need details of primary and redundant availabilities as just information. Instance: Cloud Instance Mobiles/TABS: SOTI Mobicontrol SOTI Instance Version: 14.3.4.1087
Over the past week or so we've been running into new MGPA error occasionally when attempting to force update managed apps remotely. The error says 'Please open my apps to establish a connection with the server.'. The MGPA binding appears to be fine and we've even force reinstalled the Managed Google Play Configuration profile, but continue to get the error. Has anyone else been seeing this error? Is this a bug? Do we need to have SOTI do something on the backend of our cloud instance to re-establish the MGPA account binding? Or is there some other way to get past this error to force the update on devices that are having this issue? Looking forward to hearing back from the group.
I would like to download the latest 14 agent but I can't using the soti.net or other websites suggested earlier. We are on 14.1 and I have tried the newest version 15.1 but there are some bugs I am not comfortable with in the Webconsole (APIs aren't reporting currectly, etc). 2nd question is the easiest upgrade path for the agents either on Soti WebConsole or Honeywell EP (Honeywell devices of course).
Struggling bad with this. I can't get newly enterprise enrolled Samsung S21's running Android 12 (Has happened on S10s running 11 as well) to work with SOTI Surf consistently. Every time we open SOTI Surf or tap on a link in an Outlook email we see the message 'Your request has been declined for security reasons'. This happens on a majority of devices being enrolled as part of an enterprise binding. Brand new devices factory reset and as soon as Surf is installed it happens. However if we keep resetting the devices sometimes 4 or more times it will eventually work without the errors. It's taken a 15 minute process and made it 4 to 6 hours per device. We did find that if we change the SOTI Surf configuration from Catalog home page to Web home page the startup error message doesn't happen, but the web link in an email from Outlook still causes it. Anyone?
Hello, I have problem with getting remote control on MC930B Android 8.1, agent verion 15.1.0.1045, MobiControl version 15.3.0.6711. Device don't have connection to internet so we instaled MC with GoogleMobiControl1510_1045.apk file, I installed plugin Zebra_Hawkeye_RC_AE_1.6.0.102 using profile in mobicontrol. After all I got only Remote View option and no Remote Control option. Tried different plugins, with no result.
I know this is more for Honeywell but the Thor VM3A is dropping WiFi during provisioning of a clean device. I am able to reboot once, let the process fail as it drops wifi again before it grabs the Soti APK, and then click on manual setup and it finishes provisioning. It is weird as CT60 and CK65 are clean as possible.
On the Honeywell devices it installs all the APIs needed on the Device but Webcontrol is showing: Remote View, Work Managed Device I don't know if it is a major bug as I can still remote into devices. Noticed this before a major deployment of over 50 devices.
Recently I noticed the Location History on our Samsung devices stopped working. It has worked in the past. We did recently upgrade to Mobicontrol v15. I have a data collection rule that is set to track location every 5 min. On the log of the devices it even shows this data is being collected. However When I attempt to view the location history of a device I get an error that there is no location data present. Any ideas why? Update...I just noticed that the log shows Location data being collected every 5 min, however on the collected data tab it only shows data from 2 days in the last month.
From the "Remote Control" module, in the "File" application it is impossible to select a folder or a file with my cursor..Possible workaround with "TAB" + "multidirectional arrow" keys to select the target and "enter" key to select. Do you have a solution to help us correct this problem? Device : ZEBRA TC21OS : 10MC Web Console version: 15.4.1.4828MC agent version: GoogleMobiControl1510_1045
Hello there We want to disable the notification sound on all AE Kiosk devices. MobiControl 15.3 Is this possible by script? Thank you for the help and best Regards Beni
Hello there We have an Android Enterprise Kiosk on which always the notifiactions for App Updates showing upp, even though the Managed Google Play Setting is configured to "Never". Is it possible to disable only the google play store notifications? Best Regards Beni
When deleting a file in the content library it asks to delete all versions but when deleting it only deletes one version instead of all versions. Is there something stopping this from deleting all or a workaround?
I've been getting this error for a while when I want to send check in to devices.Error sendin the check-in action problem Could there be something I missed? what would you suggest we do?
Good afternoon, greetings. Is there a configuration to send an email when a device is manually relocated to a certain folder? Thanking the support and advice.
I use Android Enterprise Devices (Zebra TC57 + TC27) on MobiControl 15.1. I want to open a defined URL with chrome after clicking the OK button. This script just opens chrome, because i cant find a way to define a URL... var buttonLabels = ['OK'];mobicontrol.message.createInfoDialog('Text for Messagebox').withButtons(buttonLabels[0]).withCallback(onConfirm).show(); function onConfirm(result) {if (result.buttonIndex != null) {mobicontrol.log.info('The OK button was clicked');mobicontrol.app.start('com.android.chrome');}} This old sendintent script works fine but there's no way to put this in a showmessagebox. sendintent -a "https://google.com#Intent;action=android.intent.action.VIEW;end"
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