No Matches Found!
Try with a different search term
No Matches Found!
Try with a different search term
There's a new home for Articles. Find Articles on Our Product Support Page.
The New Huawei devices get the instance of the Google Mobile Services , get Huawei Mobile Services, someone knows about this compatibility with SOTI ?
Hello, In Android 10 devices enrolled as Work Manage Device the location is only availabe when the Mobicontrol app is in foreground. In the location settings it is not possible to change this configuration. Do you have any idea on how to have Mobicontrol allowed all the time for location sevices?
Hi, We have upgraded a few of our CK65 devices to v.9 from v8.1. Afterwards we got a weird issue - it's no longer possible to scroll up/down on the AX website. I have tried with different browsers - same thing. So I guess it something between v9 and the AX IIS config. Any ideas? Worst case, any input to how we downgrade the firmware back to 8.1? BrThomas
I have zebra mc9300 that have the following setup: lockdown screen: surf://http://my-web-site/login Soti Surf installed and set to Kiosk mode Sometimes our internal web application either times out or might have error the user has to restart the device to bring up soti surf again from a clean start if they don't restart they really can't "kill soti surf" and start over I want to place something on the lockdown screen for them to click on to kill soti surf and reopen instead of restarting the device is there a script where I can use to kill soti surf if it's open and then open surf our soti is V15 android 8 is on the device MC930B Zebra
Hi there, is there any possibility to disable the virtual mac address on android via soti? I want to set it to telephone mac address, I don't want any virtual mac address. Thanks for your input Regards,
Hi, I am trying to remote view an Alcatel 1S and getting the following error:- Error: The Session has been closed. Please try again. Error Code: 1000 This have been able to remote view in the past but no longer working. I noticed on an other post to try and reinstall the plug in but this has not worked in the case. Does any one have any ideas how else to fix this issue?
I am adding an Application Catalog Rule for Google Chrome and in the Advanced tab I am configuring the Home Page and a managed book mark. It works without issue. I also have a Profile Configuration Payload for Webfilter - The web filter blocks * (all sites) and allows the end user URL only. Depending on which element gets assigned last is what works. It appears the two cancle each other out. For example if Chrome is updated by Google Play the settings work but then as soon as the web filter is applied the home page and managed bookmark are gone but the web filter works. If the web filter is applied first, it works great and all sites are blocked but as soon as google play applies the chrome with config the web filter stops working and you can brows anywhere.
Hi, let me outline the situation in our company. We use the SCEP device template with serialnumber as identifier. See attached: screen 1. We use Android Enterprise "Fully Managed Devices" with Samsung Galaxy S9 (Android 10). We use Managed Google Play and push CISCO AnyConnect with managed configuration on the device. In managed configuration we set “KeyChain certificate alias” to %SERIALNUM% Expected behaviour: To import the device certificate in AnyConnect Actual behaviour: The certificate can’t be imported. Reason: Maybe a wrong implementation of SOTI? CISCO describes the functionality and how it should work here: Managed Configuration for AnyConnect for Android - Cisco The device certificate doesn’t have the serialnumber as identifier. That means the certificate as serialnumber won’t be found. See attached: screen3. What can we do so that the certificate will be imported automatically in CISCO AnyConnect? Screen 1 Screen 2 (Overview in MobiControl, Security panel) Screen 3
Hello, We have installed the version of mobicontrol v.14.4.9 ... since several weeks now. All works actually. I would like to know where i can find the NEWS functionnality of this version in order to focus on me Somone can tell me where i can find the release note or some documentation ? Thanks
How to Remote Controll Zebra TC51 devices with older Android version?It works on 8.0 android. But i can't get it to work on a Android 6.0 or 7.0 device. And how to upgrade a android device by Soti?Solved: with an OS Upgrade
This might not make sense. The devices we are going to deploy will not be easily physically accessible once they are out in the field. Is it possible to update the MC agent remotely? If so, how is it done? Since we plan on setting up the devices in Kiosk mode, will I have to unlock them all first before I do an upgrade? Is it necessary to upgrade the agent each time there is a new version?
We have a Samsung device when we enroll to our cloud solution we see it in the console but the device shows the above. I have tried to run the script request_appops_permission BIND_NOTIFICATION_LISTENER_SERVICE we get the error Custom log (Notification Access Permission was revoked) the Agent version is 14.4.1 and we are using 15.1 cloud online. We can see the device doesnt show the mobicontrol in the special apps on the device at all and for some reason we cannot accept the notifications it pops up on the device with this error so we cannot get past the screen
Hello Team, I need to know the CPU version for the scanner CK75 from the android system. Device Kind: Android Plus Device Family : Android Plus OS Version : 6.0 Android API Level : 23 OEM Version : 81.01.12-(0110) Is there any additionnal APK or directly from the system it self. Thanks Amine
Hi, my company plans to move from MobiControl Cloud 14.1 to 15.2. We have 250 Android Plus devices: Zebra TC56 running Android v6.0.1 with agent version 13.5 Samsung SM-G390F running Android v7.0 with agent version 13.5 What are the steps to make sure that the transition runs smoothly? Do we need to upgrade the devices agent too? Do we need to upgrade the devices firmware? Do we need to re-enroll the devices? I should note that we anyway plan to upgrade the devices firmware soon, but I see that as a separate project. Thanks in advance for your help and best regards Henry
Will be there something like a general "configure device settings" soltuion from Soti? I mean something in the MDM where as much as possible settings can be defined from mdm without using scripts or something like that. And i don't mean the setting if the user can change it or not. I read so often that scripts don't work for several devices/manufacturers and got the problem today on lenovo tablets too. For example: Setting screen timeout, screensaver,... and i know there have been more i had a look at in the past. Isn't that possible to be set it from MDM?
Top-tier experts who are delivering outstanding content. Should have more than 7000 points.
Experts who are consistent with great content. Should have more than 1000 points.
Highly experienced members with valuable inputs. Should have more than 700 points.
Beginners taking the initiative. Should have more than 500 points.
New contributors starting their journey. Should have more than 250 points.
