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IOS Single App Mode Question

T
Tony
Waupaca Foundry, Inc

We run our IPads in Single App Mode with a password. In order to run Remote View to see what issues the user is having, you have to put in the password to break out of the app to open MobiControl.

Inside MobiControl is there a way to automate resetting the password per device and sending it to the IT tech after they have finished helping the user.

We want to keep the IPad’s secure and locked down with the Single app mode, but at the same time with IPad’s being limited to remote view only, be able to help our users when needed.

4 years ago
iOS
ANSWERS
RC
Raymond Chan Diamond Contributor
4 years ago (edited 4 years ago)

There may be several approaches to partially solve your problem:

1. If you want to centralize the new password management process so that the helpdesk staff can just initiate a password reset (and maybe the device end-user receiving the new password via e-mail automatically), then your company need to develop an app that talks to MobiControl via the open REST API's, and handles all the required  password management and UI for the helpdesk staff.

   

2. If the app is an in-house developed native enterprise app (i.e. not web-app), you can request the app developers to re-compile their code together with freely available Soti iOS SDK included.  The resulting .ipa app will then be able to have in-app remote control session.    If your app is a web-app, and you use Soti Surf or some customized version of open-source web-browser recompiled with Soti iOS SDK, maybe this approach also works.

In either cases, your mileage might vary depending on the mode (supervised or not, BYOD or not, etc.) and firmware version of your devices.

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