No Matches Found!
Try with a different search term
No Matches Found!
Try with a different search term
There's a new home for Articles. Find Articles on Our Product Support Page.
Good Morning, Did SOTI extend the time to upgrade for the APNS? This morning I logged into Mobi Control and SOTI pushed me this message: " Attention: iOS Users Are you aware that you need to upgrade your MobiControl Server to the latest V14 or V15 by March 31, 2021 to support Apple’s APNS requirements ? If you do not do the upgrade, you will not be able to remotely manage your iOS devices after March 31, 2021. For further information and assistance, please call SOTI Technical Support Team or via support@soti.net Now I see a thread on here (4 weeks ago) That says Nov 1, 2020. Kinda wondering which is right at this point. https://discussions.soti.net/kb/apple-push-notification-service-apns-changes-impacting-soti-mobicontrol-customers/ Thanks, Jason
All apps in Kiosk mode not starting some times. Need to enter admin mode and return to user mode to fix it. Any ideas ?
Hello all, i work with mobicontrol on version v 13.3.03454 and device zebra tc75x under android 7. the mobicontrol agent is on version 13.6.1476 enroll under android + I have some strange situation ... I have some device with a lockdown and 6 urls on this lockdown each url open a web page from SAP (chrome browser), where user need to enter their credentials before to work. On some device, same brand, os version, patch version there is no error. But I have some others device, where when user try to validate their login information we receive this error message -> connexion cookie check failed ! that's stange, because if i try to remove the lockdown (send script kiosk off) and open url in chrome , enter credetials it's works ! someone has an idea about what's happen and how i can resolve this ? I can"t understand .. thanks
Hello , I want to run a script from the lockdown page on a windows CE device. I want to start velocityCE in that script when it is installed : if exist "\Program Files\Wavelink\VelocityCE\VelocityCE.exe"start "\System\Wavelink\VelocityCE\VelocityCE.exe" When it is not installed i want to wait ( installation of a package ) and put a message box on screen, telling them to wait for 60 seconds. Any idea how to script that ? Many thanks
Hi I have a strange issue with the SOTI settings app and Android 10 on a Samsung Tab A. When running in lockdown mode in native mode and a lockdown template, the access grant windows does not show up. If I run in Activity Suppression it pops up. I can't figure out what app I need to Add Home Screen Items, to get this to work in native mode.
Sent a query to SOTI support if more macros were supported to be used in lockdown screen templates than the ones published on the link below. They got back that they were the only ones. Macros in SOTI MobiControl They pointed me to a possible suggestion of utilizing "Custom Attributes" but not sure how I could realize what I wish to achieve with that. Hardware used is both Honeywell & Zebra. For example I've gotten requests to present the OEM version and OS version on the lockdown template for maintenance purposes. Would make life much easier when you do not have access to MobiControl when checking devices on the floor. - Any ideas or suggestions would be helpful if I can resolve it when utilizing the Lockdown templates from SOTI.
Our whole device estate is Samsung and we are slowly transitioning every device enrolled via enterprise enrolment with a managed playstore. We’ve recently found that the default Samsung screen recorder app is uninstalled from the enterprise enrolled devices and can’t seem to restore it. We have found the package name and tried to script it via MobiControl but no luck. Any suggestions on how we restore the built in Samsung app? It’s normally just accessible by swiping down from the top of the screen.
Hi! We are publishing some apps via Application Catalog Rule to our iOS devices. Unfortunately, none of our VPP apps can be installed on the device (Enterprise Apps or apps without VPP are no problem). When clicking "Install" in the AppCatalog Webclip, it says "Application could not be installed at this time. Please contact your Administrator". We refreshed the VPP token multiple times now. The installation doesn't work for all our VPP apps. The server logs are not showing any related error messages. Can anybody help? (We are running MobiControl 14.5.3) Thank you!
I have a site that most of their url's have url.com:portnumber/restofurl. I can add these to the surf config as either a single webpage or catalog of web pages. However if I try to call those web url's from the lock screen as one of the browser launch methods it does not appear to pass the url over to surf or the browser or webview. Before I open the ticket with SOTI Support I wanted to make sure that someone else had not seen this issue yet. Thanks in advance.
Hello All, im newbie with mobicontrol and i looking for the best way to provide an SSL certificate to our devices. We use TC51/56/MC33 with Android 8.1 with Enterprise Browser 3.0.0.1 Agent for non-gms 14.3.3.1038 for GMS 14.3.0.1000 Our mobicontrol version is 15.0.1.1181 The idea whas to use an script created with MCStudio and a profile. The script look like it: certimport -cert "filepath (path where the file comes from ;Server or Soti?)" -ctype CERT What is your proposal for import the certificate? Thank you Guenniko
Hello, We would like to develop an Adndroid application that could send intent to the android enterprise agent installed on the device. Is there a way to directly contact the agent (does the AE agent have an intent receiver?) or do we have to go through the MobiControl API? (We would prefer to send an intent directly to the agent without going through the API) Android Enterprise Device Owner (agent version 14.3.3.1038) MobiControl vesion 14.3.3.1111 Thank you for your answer BR, Yoan.
Hi I have another an issue with TC56 after updates. We have: Mobicontrol 15.2.2.1080 Android 7.1.2 Agent 14.3.3.1038 When the lockdown is active, TC56 sometimes jams - employee have to restart device. They can't open apps ( start) or do script from lockdown ( kill_application ).
Hi all Hope you can help possibly help with this issue which has driven me crackers over the last few days. I push out several apps from my enterprise store and they all work really well apart from one, 1st Touch. When we open the app on the handset we normally login the individual users but only the password is selectable. The username field is greyed out. I've tried pushing it out via the Managed Play Store or by APK and get the same result. The app doesn't have any configuration setup so I should be free to enter my own username and password. (See screenshots) I do get the sense that the application that is being pushed out is getting a config from the original setup and wonder if any credentials were being cached? Thank you in advance.
Hi, Does anyone know if the Zebra MC67 (Windows Mobile) has any kind of logging when a device reboots or start time or uptime value stored anywhere like the registry, etc.... We are trying to solve an application issue deployed on the MC67s, and would like to be able to build a report with date/time stamps of every time a device is rebooted or powered on. I wasn't sure if Zebra had this available or if there was any way within Mobi to grab this data or simulate it (thinking like a task to insert a record in the Mobi log at startup, etc). Any info is appreciated. Thanks
Device Agent is stucked in Installing An Application (which is already installed)
Top-tier experts who are delivering outstanding content. Should have more than 7000 points.
Experts who are consistent with great content. Should have more than 1000 points.
Highly experienced members with valuable inputs. Should have more than 700 points.
Beginners taking the initiative. Should have more than 500 points.
New contributors starting their journey. Should have more than 250 points.
