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We have a package of 1.5G (oreo OS update) which only contains the oreo .zip file that is being delivered to the device but after the package being downloaded into device and when it try to install it gives errir : Package file format error. I have checked the package compilation method in Package studio was correct and no issue with the file even. Server 14.1.5.1284 Agent : 13.5.1.1234
We have a package of 1.5G (oreo OS update) which only contains the oreo .zip file that is being delivered to the device but after the package being downloaded into device and when it try to install it gives errir : Package file format error. I have checked the package compilation method in Package studio was correct and no issue with the file even.
My Problem is, that my Device says the Package is Installed. The Thing is I don´t find it on the device or in the app. It´s the first time Im trying this out, thats why I took an apk document from the phone, put it in Package Studio and then add it to the Packages. At the end I did a Profile with the Package inside and connecting it to the one device Im trying on. After that Im tried to Force reinstall, but now it stucks in that mode. So how can I install the App corectly that it really Install the Package and dont just says I did it and he didnt done it?
Does anyone manage honeywell dolphin devices? I am trying to push out a package containing EZConfig XML settings however the devices (CT60) have to be in provisioning mode to have the settings applied. I assume I can setup a pre and post install script in the package to enable and then reboot the device? Does anyone know the script string to enable honeywell provisioning mode and trigger the update? Seems like "watchsettings on" is not supported on these devices as they are enterprise not plus devices.
Hi All, I am having an issue uploading a package that has been created by myself with a version string "0.72". When uploaded I get the following error: A Package named 'XXX_XXX_XXX_XXX' with internal version '11.0' already exists for the specified platform 'AndroidPlus'. Rebuild the Package using Package Studio and upload again. Rebuilding the package with the same version string "0.72" and uploading again will show the error: A Package named 'XXX_XXX_XXX_XXX' with internal version '12.0' already exists for the specified platform 'AndroidPlus'. Rebuild the Package using Package Studio and upload again. Has anyone else come across this before? Will this need to be raised to support? James
Hello all, I have a tablet Panasonic FZ B2 under android 6.0 On this tablet , i have a mobicontrol client on version 1330 1110 since several month. All works fine but we need to update the tablet with some news feature and restriction. we 'd like to update this tablet with soti surf and new version of client mobicontrol. For this, i have create a profile and on this profile i have put inside two packages (package studio) - first position : client mobicontrol on last version - second position : soti surf => download from the site (https://docs.soti.net/soti-mobicontrol/downloads) result is client is well installed and connected but ...soti surf isn't installed ...and no information about what's happen's ... no error, profile is on status installed. If i change on profile the order of installed package : - soti surf - mobicontrol client Result is the same ...soti surf not installed Of course, if i installd all apk manually all works Any idea ? thanks
I'm encountering an error when deploying my app package "Failed to install application null from package". I have 15 phones. 14 are Nokia's and one is a Samsung Galaxy XCover 4. On the Nokia's everything works fine, the package installs. On the Samsung it fails. The devices are set up for Android for Work and enrolled in Soti as Android Plus devices. I have enabled "Unknown Sources", and there is no Google Play Protect on the phone. The phone is running Android 7.0. Has anyone come across this error before?
Is there any method for limiting the installation of an Android APK Package on an Android+ device based on a detection of whether a particular application is in the foreground? It would be nice to be able to trigger the installation of a new version of an application based on the current version not being in use so that we can avoid interrupting end users. MobiControl already can detect which app is actively in the foreground as it is one of the options for Collected Data, it would be ideal to leverage that with some sort of Filter Criteria whereby you could specify something along the lines of: If com.x.y ! in foreground, then install package.
Do I have to uninstall my existing Android App, everything I want to deploy a package with an updated APK in MobiControl? Here's my workflow: 1. Factory Reset Nokia 8 Android 8.0.1 phone and set up with Android for Work (afw#mobicontrol) and enroll in MobiControl. 2. Build my Android APK, create a Package, and assign Package to Phone 3. Confirm app is up and running 4. Make a change to my Android APK, create new Package 5. Remove old package from Profile and add new Package 6. Save and Assign to phone 7. Install fails with File IO Error Current workaround: 1. Remove old app on phone by looking at Applications in MobiControl, finding the app and clicking remove 2. Redeploy new Package. The problem is that by uninstalling the existing app I am loosing a database that I need to maintain and this is alsoa long and painful process for 60+ phones. Am I missing something here? Thanks, Ciaran
My situation is as follows: 1. Installed AFW on a Nokia 8 running Android 8.1.0 2. Enrolled in Mobicontrol 3. Created Package with my APK and assigned to Profile 4. Assigned Profile to Devices - Install Success 4. Made an update to my App and created new APK 5. Removed old Package from Profile 6. Create new Package with new APK and assigned to Profile 7. Assigned Profile to Devices - Install Failed with IO Error Upon inspection it seems like Google Play Protect is preventing the app install. The only workaround is to manually go into settings on each phone and disable Google Play Protect. Once I do this the install succeeds. Is anyone aware of this issue / solution?
Hello, We've an issue where profiles are getting stuck on "pending" when we update them with a new version of packages (the installation goes through after an while, could take up to 1-2 hours). Have anyone experienced this before, and maybe has an solution for it? SOTI Version: 13.3.3.0.3965
In some cases I need to push out 300mb+ files to Android devices to perform firmware updates. Is there any way to get visibility into the percentage downloaded from the the SOTI server? I often don't know how much of an update has been downloaded until it actually starts executing.
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