Failed to install application null from package

CB
Ciaran Byrne
Click Ahead Ltd

I'm encountering an error when deploying my app package "Failed to install application null from package". I have 15 phones. 14 are Nokia's and one is a Samsung Galaxy XCover 4. On the Nokia's everything works fine, the package installs. On the Samsung it fails. The devices are set up for Android for Work and enrolled in Soti as Android Plus devices.

I have enabled "Unknown Sources", and there is no Google Play Protect on the phone. The phone is running Android 7.0.

Has anyone come across this error before? 

7 years ago
Android
ANSWERS
RC
Raymond Chan Diamond Contributor
7 years ago

What are the MDM API's reported in the "Device Configuration" tab of  your MobiControl device agent?

CB
Ciaran Byrne
7 years ago

Hi Raymond,

The Agent details are:

Version 13.5.1 Build 1049

MDM API - Samsung MDM 5.7, Work Managed Device, RC1 (1.8.0.102)

RC
Raymond Chan Diamond Contributor
7 years ago

Are your Nokia and your Galaxy XCover 4 running the same Android firmware version?

Did you check if you have input the wrong target Android version range when creating your pcg package? 

Have you tried manually copying your apk file to the XCover4 and make sure it can get installed and can run properly on that device?