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Has anyone implemented Syslog forwarding from SOTI Mobicontrol to Sumologic?
Can device names be changed after they've been enrolled (provisioned) into soti mobicontrol)? I only have access thru the web console.
Hi SOTI Support team I have some issue when I want to Update Agent in "Manage Android Agents and Plugin" I got error "Failed to send UpdateCompatibility Request" My Client Device is ZEBRA ET50 Android os 5.1 SOTI Agent version 14.x How to fix it and upgarde agent
We have a requirement for BYOD devices to disable location services as users are not comfortable with IT department collecting this information. At the same time we would like to keep the location services for company owned devices like tablets, laptop's etc. Is it possible to have a separated policy for location service per device OU? Thanks,
Hi there, we've got a problem with a customer app and Android 10. Our Customer is using the IMEI of the device, to validate the usage of the app. With Android 9, the customer app had no problem requesting the IMEI directly from the device. Now with Android 10, there are some changes and the app don't got the needed permissions (link). The app needs the READ_PRIVILEGED_PHONE_STATE permission or have to be the device owner. As far as I know, I've got no possibility to set these permissions for this app through SOTI - or do I? Is there somebody who's familiar with this problem and got any workaround? Maybe requesting the IMEI from the MobiControl Agent? I'm not a developer so I could really need some help with this. MobiControl: v15.1 Agent: 14.2.0.1069 Device: Samsung Galaxy A40 EE (Android 10) Management Method: Android Enterprise, Fully Managed / Lockdown -> we are using Knox Configure and Knox Mobile Enrollment Thank you, Daniel
Hi, We have several groups set up and configured at the start of configuring Mobicontrol. Now, every time we add a new child group, it automatically inherits all the profiles and app rules from the parent and we would have to go through every single one of the profiles/app rules to uncheck it from applying to the new child group. Is there a setting to prevent a new child group from inheriting? Thank you so much!
Hello, I am configuring some samsung tab A tablets for use as kiosks. (The kiosks are running in Single App mode). Is it possible to Disable screen lock and timeout in lockdown mode and keep the tablets on at all time? I have been searching but there is no obvious solution/option. Any help would be greatly appreciated. Thank you!
Hello everyone! It's possible to unenrolled or uninstall completely agents in devices via Script in Windows? The objetive is unenrolled/uninstall Windows Agents completely and avoid a new automatic registration. Thanks!! Regards.
Hello I have enrolled 250 Samsung A70 in SOTI. Enrollement has been made using AFW#mobictonrol. Devices were Android 9 when enrolled. No problem occured with enrollement and configuration (package deployment) Now some users have upgraded to Android 10 and can't connect anymore to SOTI. Device displays SSL Error Message Any idea ?
Hello SOTI Team, i have one question about compliance policys , you have the option to manually run them, i was wondering then when are they automaticly run by the system? At Device Check in? At 12 Midnight? I try to split automatic processes like sending reports evenly over the day to keep system load down. So i was curious. Also it would be nice if there was an option to copy a rule :)
Hi everyone, Recently i tried to send script via Package to desktop/laptop running on Wins 10 Pro (Enroll to SOTI with Windows Modern Agent). One script I try to send is Turnoff firewall script. The script will running only if run it as administrator. How to do that with SOTI? if i send the script through package, the script just only show up at the device but the user need to right click on it and run it as admin to execute the script. Hope someone can give an insight. Thanks & regards, Randy
Hi, is there any way to send an email to a variable attribute which is assigned to a device ? The E-Mail address for each device is written in a custom attribute. For example: Or is it only possible with a fixed mail address like user@mailserver.com Regards, Benjamin
Hi, It is possible to gather the Location from an Android Enterprise enrolled device that is always in Lockdown? Agent Version: 14.2.0.1069 Supported APIs: SamsungMdmV57, Samsung RC v1, Samsung KNOX v3.3, Work Managed Device SOTI Version: 15.0.0.6019
The device 's log shows error as below HTTP UNKNOWN HOST EXCEPTION Please help me to fix this error I also provide my SOTI information as below : Current version: 14.4.0.4857 On premises server
Hello, We are currently using a mixture of Telecom Expense Management (TEM) and a simple HTML lockdown we've developed internally. The issue we are currently facing is since we have such various devices in our possession, developing a lockdown and system to issue it is challenging. We currently only have one lockdown profile and this has some issues with some models. We've discovered today that some of our devices have different application names for the dialer. One uses "com.samsung.android.dialer" and the others seem to use "com.samsung.android.contacts/com.android.dialer.DialtactsActivity" from my testing. Is it possible to include two package names in the lockdown but only show the one installed on the device? I'm not entirely against having another profile, but I feel like it might be more work in the future if we ever need to modify these profiles later on. Another issue that we've encountered is that the user cannot modify settings on the device. I believe in the past they were able to modify the device settings unless we checked the "disable settings changes" under the status bar in the lockdown menu. I could technically install the SOTI settings application, and will likely do so, but it does not have the ability to adjust the hotspot on the device and some of our users need access to modify the hotspot settings. MobiControl Version: 14.4.8.1043 Agent version: 14.1.8.1111 Models: S7, S8, S8+, S9, S9+, Note8, Note9, Note10, A50 (some models are AT&T firmware and some unlocked) OS: 7.11, 8.0, 8.1, 9.0, and 10. DA+ 95% majority, only about 10-11 devices enrolled with AE.
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