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I want to underrstand how we can assign an ip range to the devices that i connect to my soti server.We use honeywell android devices in android plus mode.
Hi all I am aware based on 2 previous postings of this issue and noticed that Soti themselves responded saying it would be fixed in a future agent version update, however since then for the above devices (SM-T395) running Android 9.0 when switching between apps whilst in lockdown the apps are being killed when switched meaning the user is logged out and has to start afresh. This is causing issues with some of our apps and our users are growing frustrated and is causing more support calls to us. The last time the issue was reported was back in August with someone asking what the issue was and was there any update to the fix? Can anyone advise when this is going to be fixed as we currently have in excess of 150 people using this model of tablet with this issue that have further issues caused by Soti killing the apps. Any ideas when this will finally be fixed? Agent versions ranging from 14.0 to 14.1 currently on our tablets. Thanks
Is it possible to get the recents button working in Kiosk mode? we can get other functions working by by adding program entries in the kiosk mode configuration. Is there a program for the funtion of the "Recents" button? (e.g com.android.....)
I'm struggling to silently Allow 'Usage data access' for a 3rd party app, I'm using Mobicontrol 14.4 with devices AE enrolled, fully managed. I can get the Storage, Phone, location and battery permissions enabled without user action but not usage tracking. Has anyone been able to achieve this, is there a script available?
I am gradually adding our staff to our MobiControl console and just noticed that the charts on my dashboard are showing no data. I've tried custom and built-in charts but all say no data available. When I first started using the console I had charts, however something happened to my account and I had to have a new one set up by support - could it be something to do with my new account? I'm running Version: 14.4.2.1307.
Hi I do have this on a case whit Soti but wanted to check if any one else have had this issue earlier or maybe some tips on what to check. We did a server update from 14.4.5 to 15.0.2, after this finished we saw no unit's under "View all devices" list.After about 5 minutes we had about 10 devices showing of total 1228 devices. About an hour later this had jumped to show about 570 devices of 1228 and 3 days later it only showed 980 devices of 1228. We now have restored DB and server back to 14.4.5 but issue is still present.This makes me belive issue always has been there but not noticed before the upgrade that now was done. Before downgrade we tried re-build both "data" folder and "Search" folder for MobiControl Search as well as re-install.The "MobiControl Search Sync Interval" shows "Failed" and integrity 100% under server tab. Server mostly contains Windows Mobile devices and a few CE devices that are now going to be swapped whit Android so also a couple of Android devices present for testing. Due to the WM and CE devices as server was installed SHA2 it has been changed to SHA1 for this. Anyone seen a problem whit Search not been able to load devices from DB og slowly loading devices?Any settings that could be wrong or impacting this on comunication whit DB? All test and checks does not indicate anyting to me on this. Best RegardsØystein Stakvik
Hi Guys For some reason i cannot access Google Playstore. Is it because i used afw#mobicontrol when prompted for a gmail account during the factory reset. I need to download an application but it also doesn't allow me to add another Gmail account. Is there any alternative way perhaps Vincent
Hello all, We work with mobicontrol in version v13.3.0.3454 we have some tablet Panasonic FZ B2 on android 4.4 who works since many years. Since several days and i don't know why we have all device connected on wifi xxxx who connect and disconnect after some second .. each time.. Looks at the picture. The client mobicontrol on these device is -> v13.3.3.1010 for some and for some other is 13.6.0.1664 but all tablet Panasonic have this problem ... Anyone has idea about how i can advance in this problem ? I have restart the device but nothing change and also create a version 2 of the wifi profile and assign them but nothing change. The people who works with these device tell me that the device has never change of location ... thanks in advance
Hi, Has anyone else experienced not being able to locate devices? I have already raised a ticket (C00397122) with SOTI, but wondering if anyone else come across this? SOTI version = 14.4.4.1045 Devices = Honeywell CK65 and VM1A Device OS = 8.1.0 Build Number = 86.00.15-(0119) and 86.00.17-(0129) Agent version = 14.1.4.1010 (suggestion from SOTI was to connect to a device running an agent version below 14.1). Unfortunately, I dont have any... RC version = 1.16.10.121 Supported APIs = RC+, Work Managed Device, Advanced Android Plus 1.0, Android Panasonic 1 Enrolled as = Android Enterprise Management type = Work Managed device Location accuracy = set to high (via feature control) and confirmed as set on the device itself DataCollection Location rule created = every 30 minutes (never any data) Created a battery percentage rule as well to make sure data is being collected. It is, but kind of sporadically. Error shown in logs = Device failed to locate (Request Timeout) Thanks in advance! Bhav
In previous versions of Mobicontrol, right-clicking on an Add Devices rule (for Android Enterprise in this case) presented a choice to download the installer apk or mcsetup.ini. That choice is now gone in version 15. I need to grab the mcsetup.ini in order to put it into a Zebra StageNow MDM enrollment profile. Am I missing something here? Did they move that download option to somewhere else that I can't seem to locate?
Good morning, i have added settings manager to our kiosk screen. This enables the end user to change wifi connections, bluetooth, and brightness. For some reason when the end user changes their brightness, as soon as you leave settings manager, the brightness will revert itself. this is an issue because our employees work outside, when the device is dim it is hard to see and settings manager will not hold it bright. Currently i have been going into admin mode on the tablet and going to the actual settings and adjusting the display there. i have reviewed my profile and all the feature controls seem correct. what could be causing this issue?
Hello, I created an application catalog with Google Play Store Application. But the applications are not visible in Application calalog on my device. I have suggested and mandotary apps. The rule was correctly assigned to my group/ device on 2020-01-16 10:43:00 I am using Android Plus. MobiControl Version: 15.0.1.1181 Whats wrong? How can I solve this issue? Thanks
Hello Guys, i have created a datacollection rule that collects the hostname of specific devices, the rule works fine ( i can view collected data under device tab) but when i select the rule name to show in the device dashboard i only get "unknown". Version is 14.44 Any advice what i need to check or should try out? Thanks in advance.
Hi All, I need some help trying to hide the navigation bar on a android device. The device i'm using is a TC57. Is there any way i can do this through Soti? Luke
Hello,Is it possible to add Dial:// to kiosk but without dialing automatically? Only to be entered and call made manually?
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