Community - SOTI MobiControl

Community - SOTI MobiControl

There's a new home for Articles. Find Articles on Our Product Support Page.

SOTI MobiControl Discussions


  • 0 votes 8 answers

    Version Control Agent & Apps via Managed Google Play

    Hello, how exactly would you realise somewhat of version control in android enterprise for things like agent updates and app updates (public). And how exactly is the agent update and app update handled by the managed google play store? What are the criteria that must be met in order of the play store to update the app / agent. ( i know you can manage app updates ) But that arent many options to choose from, we´d like to somewhat test new app and agent updates before they are silently pushed and installed on all the ae devices. What is your approach to this and what am i maybe missing? Thanks in advance. Kind regards John

    Android
    6 years ago
  • 0 votes 6 answers

    Open Chrome without Address Bar

    Hi, Can anyone advise how I get the page to display correctly AND with no address bar Chrome v76.0.3809.132 MobiControl v14.3.4.1087 Hardware Honeywell Android 8.1.0, build 86.00.13-(0108) Using https://myurl#Intent;scheme=http;action=android.intent.action.VIEW;component=com.android.chrome/ I get no address bar BUT the page has zoomed in: So, I tried browsers://myurl#Intent;scheme=http;action=android.intent.action.VIEW;component=com.android.chrome/ I now get the address bar, but the page displays as I want it to. Tried using intent:https://myurl#Intent;scheme=http;action=android.intent.action.VIEW;component=com.android.chrome/ out of curiosity, but the button on the kiosk page doesn’t do anything when pressed. Thanks in advance Bhav

    Android
    6 years ago
  • 0 votes 2 answers

    Lockdown mode display function key status square

    When running Enterprise Browser in lockdown mode, is there a way to display the blue square when the function key is pressed.  We need a way for the operators to know if the function key is active.

    Android
    6 years ago
  • 0 votes 1 answer

    Using a "tab" in Soti Surf

    I am using Soti Surf and have two fields of data. I insert a tab after the first data string and doing so clears any data in the second field. Is there a way of tabing to the second field and not erase the data in the field being tabbed to

    SOTI surf
    6 years ago
  • 0 votes 2 answers

    XMLCONFIG Script command not supported

    When using StageNow xml Config scripts in packages I sometimes get this error:Script command is not supported by device (xmlconfig) Sometimes I don't get this error and it processes correctly. Most of the time when I get the error the changes still go into effect so the XMLCONFIG must be processed.  Other times it does not and I have to remove and re-add the package to get the StageNow profile to take.  Is there a reason this is happening?  It works most of the time, but there is no good way for me to know when it doesn't work and I get devices out in the field that are not fully setup. My package has a simple TimeZone (Clock) setting from StageNow, and the script command is "mxconfig /sdcard/TimeZone_Eastern.xml".  The devices are Zebra TC70X and they are running Agent version 13.7.0.1031 on the devices.

    Android
    6 years ago
  • 0 votes 5 answers

    soti surf -> remote web site view is empty ? Solved Locked

    Hello all, we used mobicontrol on version v13.3.3454 we have a lot of zebra tc75 on android 6 and 7 the client is 13.3.2 build 1014 we used also soti surf on version ->v14.2 with Soti surf we have one link who opens https web site All works fine, just one thing one of my colleague has remak when we do a remote connection on a device and click on soti surf all html page is blank ... Is it normal or something has forget... I'm sure all works because before install on mass soti surf i have checked all links thanks for sharing your knowledge

    Android
    6 years ago
  • 0 votes 6 answers

    How to shift from Android 7.1 to 8 with SOTI? Solved Locked

    Hi, I have seen simliar posts to mine but so far I'm having issues understanding the exact process needed to transition from Android 7.1 and Android Plus to Android Enterprise management. Our current management system is comprised of StageNow for our TC56 devices. We just scan the barcode using StageNow which installs and configures the agent for our MobiControl server. From my understanding, we need to rebuild our StageNow process to sideload apps on the devices before it completes an initial setup? As well as re-create our SOTI profiles and organization to include Android Enterprise? Essentially I'm looking for some sort of documentation or clear-cut guide on how to migrate these processes from 7.1 to 8. Is there anything like this? Or even some steps that others have done it successfully?

    Android
    6 years ago
  • 0 votes 1 answer

    Reporting - Set first day of week

    When I'm generating a "Device Connectivity Activity" report, I can select the data from "last week". In the report the last week start at Sunday 12:00 AM until Saturday 11.59 PM. I want to generate automatically reports of the last week, beginning at Monday 12:00 am until Sunday 11:59 pm (Monday 00:00 - Sunday 23:59). Can I configure the "last week" somehow? Regards, Mark

    SOTI MobiControl
    6 years ago
  • 0 votes 2 answers

    Deploy Kiosk/Lockdown without server connection

    Hi,We are in charge of preparing equipment for one of our customers. The Soti console is a "On Premise" version. Our configuration service therefore don't have access to the customer's network during preparation. We deliver the devices directly to the end user and we would like the device to be delivered with the kiosk or lockdown. Can we load the kiosk onto a device by copying files without establishing a communication with the console?Thx for you help.

    Android
    6 years ago
  • 0 votes 14 answers

    Pairing Bluetooth headset on a terminal with a kiosk (Error: it's not a kiosk it's a lockdown)

    Hello all My first post. I want to pair BT headset though NFC pad on terminals with a kiosk lockdown and the 3 notifications - Confirmation of pairing on terminal - Validation of association - access to calls history and contacts aren't displayed Is there a way to permit theses notifications to be display or that bluetooth pairing is done without confirmation ? If someone could help me :) Regards

    Android
    6 years ago
  • 0 votes 4 answers

    How can i migrate MobiControl to a new server.

    Hello Everybody, We are running our MobiControl on a version14, and want to upgrade.  This is currently not possible as we are on an old server and old ms sql database version. So what i need to do is move everything to a new server, Management, Deploy and Database. So my question is, how do i do this ?  I have asked support, but they have no documentation nor provide support for this specific scenario.  What i have tried.  - Setup new server, install new ms sql database on the same server. - Backed up the database and moved to the new server.  - Installed latest MobiControl Version software - Ran the "MobiControl Administration Utility" and changed the server name where i could see it needed. - - Tested all in "MobiControl Administration Utility" and everything is green. Now with in the newly install MobiControl the interface looks okay, BUT in the global settings it still shows the old deployment server and management server in the list.  And browsing the next generation console interface in my device groups none of the chart or working/filling out and i get javascript errors. with "GET https://soti2.bygma.dk/MobiControl/WebConsole/api/devices/search?groupPath=%255C%255C1%2520-%2520Drift%255CDatalogic%2520Skorpio&includeSubgroups=true&verifyAndSync=true&order=%2BLastAgentConnectTime%2C&skip=0&take=50 422scheduleTask @ polyfills.68e3111c0762e8cc8d50.js:83ZoneDelegate.scheduleTask @ polyfills.68e3111c0762e8cc8d50.js:8onScheduleTask @ polyfills.68e3111c0762e8cc8d50.js:8ZoneDelegate.scheduleTask @ polyfills.68e3111c0762e8cc8d50.js:8Zone.scheduleTask @ polyfills.68e3111c0762e8cc8d50.js:8Zone.scheduleMacroTask @ polyfills.68e3111c0762e8cc8d50.js:8scheduleMacroTaskWithCurrentZone @ polyfills.68e3111c0762e8cc8d50.js:16(anonymous) @ polyfills.68e3111c0762e8cc8d50.js:83i.<computed> @ polyfills.68e3111c0762e8cc8d50.js:16(anonymous) @ portal.f4a2d3723db924ac34fb.js:1304Observable._trySubscribe @ portal.f4a2d3723db924ac34fb.js:1282Observable.subscribe @ portal.f4a2d3723db924ac34fb.js:1282....Show 102+ more framesportal.f4a2d3723db924ac34fb.js:487 ERROR TypeError: e.cause.json is not a function at SafeSubscriber._error (portal.f4a2d3723db924ac34fb.js:1239) at SafeSubscriber.__tryOrUnsub (portal.f4a2d3723db924ac34fb.js:1282) at SafeSubscriber.error (portal.f4a2d3723db924ac34fb.js:1282) at Subscriber._error (portal.f4a2d3723db924ac34fb.js:1282) at Subscriber.error (portal.f4a2d3723db924ac34fb.js:1282) at TakeUntilSubscriber.Subscriber._error (portal.f4a2d3723db924ac34fb.js:1282) at TakeUntilSubscriber.Subscriber.error (portal.f4a2d3723db924ac34fb.js:1282) at MapSubscriber.Subscriber._error (portal.f4a2d3723db924ac34fb.js:1282) at MapSubscriber.Subscriber.error (portal.f4a2d3723db924ac34fb.js:1282) at CatchSubscriber.OuterSubscriber.notifyError (portal.f4a2d3723db924ac34fb.js:1393)" Are there any references in the database or any correct way of migrating and upgrading that you know of ?  Thanks Guys. :)

    SOTI MobiControl
    6 years ago
  • 0 votes 3 answers

    How to update Firefox policies on android by MDM

    Dear all, i want to update firefox policies for all my android devices . is there any way to do it i fond some add-on where it is generating .json file which is as below so is there any way we can install these by MDM {  "policies": {    "Certificates": {      "ImportEnterpriseRoots": true    }  }}

    Android
    6 years ago
  • 0 votes 3 answers

    IS SOTI Cloud instance hosted at the Amazon Web services?. I would like to know as our client has provided the limited WIFI access....

    As per SOTI technical suggestion, enabled the below IP address and the ports, still unable to enroll the device, whereas open SIM data working fine, 54.208.149.10354.208.194.16954.209.62.20554.209.186.17854.209.186.25154.209.207.23752.77.96.115 5494/443/1433/636/2196/2195/389/5495/5223/80/

    Android
    6 years ago
  • 0 votes 5 answers

    Profile has a hard time installing, agent keeps disconnecting?

    hey everyone,  ever since upgrading our SOTI to a newer version, the device profiles that we assign to our tablets will not load unless i revoke it and reinstall it. it seems the profile will get about halfway installed and then it sits there and takes a while. i have also noticed that the agent will not stay connected. the devices we are using are Samsung Tab A's with verizon and ATT

    Android
    6 years ago
  • 0 votes 13 answers

    Android 8 Keyboard settings Solved Locked

    Hi. we have to set "Keyboardsettings -> Text correction-> autom. Case sensitive-> disabled " in Android 8. Is there a way to set it with script or config file?

    Android
    6 years ago

Top 3 Contributors of The Week

View All

Earn Contributor Badge

More info
  • Diamond
    Diamond New

    Top-tier experts who are delivering outstanding content. Should have more than 7000 points.

  • Platinum
    Platinum

    Experts who are consistent with great content. Should have more than 1000 points.

  • Gold
    Gold

    Highly experienced members with valuable inputs. Should have more than 700 points.

  • Silver
    Silver

    Beginners taking the initiative. Should have more than 500 points.

  • Bronze
    Bronze New

    New contributors starting their journey. Should have more than 250 points.