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Hi , I'm unable to enable sync settings for this VM3 Honeywell Device which is running on OS Windows Enterprise 64bit , the reason i wanted to enable this function because advised by one of the technical team from SOTI where i'm not able to send packages ( I/O error ) This unit enrolled in Windows classic , but the packages successfully deploy whenever we restart the SQL / MS / DS services in MobiControl server. Thanks/Regards , Sharron
Hello. Does anybody have any experiences in loadbalancing Management Servers? Did anyone run into problems especially when using ERG servers pointing to LB-VIP? Are there any references in how to configure session stickyness on LB? And what about the Search Index service which is running on the first Management Server? Regards, Simon
Hi We are currently running in SOTI lock-down mode on Android plus devices I would like to know what kind of PDF viewer programs you guys are using for your lock-down mode. As we would like to have a very simple PDF viewer program that does not have any file-browser, print, or prints etc. options in it. plain and simple PDF viewer. Any recommendations ?
We have a device in the field that our Kiosk profile is not being activated on as it's stuck on the "Device admin policy pending" screen. When I tap the portion of the screen, I can tell it recognizes the tap as the background turns an orange color for a second but then it never does anything. Any thoughts on getting this resolved?
Looking to create device groups (a few hundred) from a list in a text file. I'm most familiar with powershell, but I've not worked with API's or security tokens before. Does anyone have a template or sample scripts that they would be willing to share?
Dear all, is there any way to move devices based on device name from one group to another group ?? as our policies are differing based on group . so there inter group movement is very frequent
Recently we had changed our root DMZ certificate for our Zebra/Symbol MC3190 and MC3200 devices however we are having a lot of trouble with wireless connectivity on multiple devices after it went live. After the change, we are noticing that some of our Fusion profiles are not connecting anymore even after verifying our wireless settings are correct and that the correct certificate is bound to the correct profile we want to use, not all of our production devices have experienced issues. We deleted the old root certificate as well. We can use bar-code provisioning for our MC3200 devices to install a “support” profile as well as delivering the new bar-code embedded certificate which works pretty well but doesn’t stick. What we are seeing is that the certificate delivered from the bar-codes for the 3200 handhelds is disappearing each day when the device is rebooted or has a battery swapped out. Here is the tricky part, each store has its own folder for district>region>store and each store folder has individual wireless settings. Due to this structure I was not able to use the cold boot persisting bar-codes due to the fact that it leaves copies of the said profile on the handheld (if stores use the codes more than once) and we only want the device to use the store profile we created and not the "support" profile assigned by the bar-codes. It seems that the store profile is our point of failure but I am unable to determine if this is a device issue, or a profile issue. Is it possible that the individual store profile is carrying a conflicting certificate and is somehow and overriding the new root cert that we pushed out via a blanket profile over all of production? If this is the case would it require manual removal of the root certificate from each store profile? When we rolled out the new certificate we used a profile with the new root cert attached and assigned it to our production environment in phases. We then used the reporting feature to check to ensure all of our production devices received the new profile and reported "installed". We remoted in and verified the new certificate installed on a number of device's root cert store, but we are still seeing issues after the original cert expired. Is there any way the Fusion profile could get corrupted due to the certificate update? We are looking for a way that we can potentially re-provision our devices offline as they are now disconnected and we do not use networked charging cradles that can reach the deployment server in the stores. We are fervently trying to avoid needing to physically replace these units if possible. We appreciate any help or insight you can provide. Thanks
It doesn't look like it's possible outside of building a package to deliver a .zpl file containing zpl code to a Zebra printer but I am wondering if it has been mentioned to possibly add the capability of sending raw ZPL, almost like sending a script to Android+, to ZPL enabled printers versus the native config profiles and packages. It appears the native printer config profile options are doing this anyway being that there is no agent installed on printers.
We will soon be accessing our AS400 via the web. Right now I have Soti Surf set up to point to the URL and it works fine. The problem I have is if they need to open a 2nd instance of this website. I tried making 2 different icons point the same URL in the catalog. If I do this and am signed into the first one, the second I hit the back button (or home in the browser), it signs me out of the 1st one. I need to remain signed in while I access the 2nd URL. I also tried creating 2 different instances of Soti Surf on my Lockdown page. If I log into the first one and click Home (android) and access the 2nd one, it doesn't give me another instance. It shows me the same page I am logged into from the 1st one. It would be nice if I could be logged into it and then have a 2nd tab that I could also log into the same URL. Any suggestions? Thank you
I have a question and a suggestion for the Soti "feature request" folks. Is anyone trying to manage apk updates that will not conflict with a running app? If so, how are you doing it? We have a couple of applications that it is paramount that we not update if the app is running. The normal android app store knows how to do this, ie, not update an apk if it is being used. Our devices are all COSU and are kiosk locked so there is no "self serve" option. The profile model is maddening. It has TONS of options to cover the "IF" a profile should apply but precious few to cover the "WHEN" it should be applied. It has Network Connectivity, specific time, and battery level. I need to be able to check if a specific app is running and if so, defer the assignment until the next check-in. I could even work with "charging/not charging" as a proxy for app use but that isn't an option either. Coupled with the fact that the Android script engine has no conditional processing I am unable to figure out a way to meet this very reasonable customer demand. At this point it appears we will have to erect a secondary server infrastructure and a device side agent to call the MC API to assign profiles on demand, which is exasperating since that is basically what we purchases MobiControl to do. Anyone see something obvious I'm missing?
Hi I want to set up support details for our Service Desk on the Support screen in the MobiControl agent. We did it years ago when we hosted version 9 on Windows CE devices (those were the days), but now on cloud hosted v14.1 I cannot find a setting to do this. Hopefully it's me missing the blindingly obvious. Eddie
Hi We are currently looking into getting SOTI Hub deploy as we would need some .dox and .pdf files deployed to some Android phones. I have been reading that you would either use webdav or sharepoint 2013 for deploying content. Regarding sharepoint 2013 i have some questions. 1.Would we need to deploy ERG? 2.Can it be installed on the same server as mobicontrol ? We would just need our content to be deployed without any auth from the end-users to the devices as some if them is in lockdown mode. 3. Webdav - Can this be installed on the same server? and do we need ERG for this?
After the upgrading, on a new enrollment, we have the following warning : Invalid device software version, Device is not allowed to upgrade. The FileSync doesnt start. Since we have a hundred of devices (windows mobile devices MC55, MC67), we would like to make a change in the database in order to tell the MobiControl server to accept the agent version which is actually on the devices. It would be a burden to change manually the agent version on the devices. We are using MobiControl Staging embedded on the devices : one barcode read and everything is deployed on the PDA via FileSync. More is done via a script in this MobiControl staging sequence so we can't enroll, upgrade the agent via the console then FileSync. Thanks for your support on that question, Lionel
Hi everybody, is it possible to grant permissions to access the device storage for an app which was not installed by SOTI Mobi Control? By default the app does not have any permissions. Setting the permissions via the device settings is not an option for us. Are there any solutions with "writesecuresettings" or anything else? Watchsettings did not produce a log entry. Simon
Hi All, I've hunted through SOTI and a bit of googling and have come up blank. How can I edit a geo-fence? Due to the nature of one of my sites, I need to increase the size of the geo-fence associated with this site. Can I just adjust the geo-fence? From what I can see I need to create another one, remove all links to the old one, and reassign to the new one. Luckily it isn't used in many profiles/rules but seems like there should be an easier way. Gary
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