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We have about 200 Acer Tablets (Android) being used as time clocks throughout our organization. The time clock company may have to make changes on the server from time to time and it requires the browser to be refreshed. We have Soti Surf locked down so the user basically can't do anything. Using 14.1 version of Soti. The clocks are basically useless until the website is refreshed so they've been instructed to reboot the clock manually. This is difficult because of the height and the type of mount we are using. I can send a soft reset to these but I believe I need to wait until the clock goes active. If this is true, it makes it difficult to send multiple clocks the same command. Does anyone have any recommendation on how I can go about doing this? I contacted Soti and they instructed me to try sending a script with the kill_application command and the device doesn't support this command. Ideally - I'd like to have them walk up to the unit, if it presents them with an error, they can refresh and not have to call anyone. If this can't be done, what's the next easiest method to address 200 or so tablets next time we have an issue (hasn't happened in 2 months but twice today) Thank you in advance.
We have a Samsung S8 that fail to finish enrolling due to Mobicontrol crashing, we then deleted the phone from the server. However the mobicontrol app just keeps crashing on the phone. We can't factory reset from the phone setting due to policy and we can't manage the phone either from Mobicontrol server. right now, the phone is basically unusable for us. anything else we can try? thanks,
Any doing anything with device side scripts? It appears you can't set any variables. Attempting it returns "Script command is not supported by device (set)". Given that, you have almost 0 ability to use "if". No conditionals make the script utility almost worthless. Anyone using it conditionally?
How can I disable location tracking for Android+ devices? I have a handful of BYOD Android users and I really have no need to track them. Thanks!
I've declared a custom attribute for a device and set its value to zero I would like to change its value into 1 in the before/after script of a filesync rule. If possible, what is the right syntax for that ? Reason is, when you do a filesync on a group of devices, it seems that you are not aware that nothing has been done on those which are not connected.
MobiControl Server v14.1 It appears Feature Control works exactly the opposite of how I would like with regards to layering. I would like to disable/deny most all features in a default profile at the top level and then selectively allow certain features at lower group levels with a different profile. Unfortunately, if you disable a feature at a higher level there is no way to enable it at a lower one. This makes managing feature control horribly cumbersome. Ex, I have to leave "Disable Camera" unchecked at the top level and then check it in every other profile group except the one group that can use the camera. What would be better (for me) is to have the options be "ENABLE X" rather than "DISABLE X". That way, I only have to create different Feature Control settings in lower groups that need a certain feature enabled. Is this an issue for anyone else? Am I missing something easier? How is everyone else managing features from a "Deny first, allow later" standpoint? Thanks
Hello. Is it possible to set up MobiControl Cloud as an additional management and deployment server for a local (on Premise) installation? Regards,
Hi, I need to set up an UNITECH EA600 device with SOTI MobiControl. So I've try to install the following agent that I have download from soti.oem but no one works. UNITECH EA600 agent v13.3.2 UNITECH v13.0.0 UNITECH v13.3.0 UNITECH v13.3.1 UNITECH v13.3.2 UNITECH v13.3.3 UNITECH v12.4.0 Is there a functional agent that works with Unitech EA600 ? Thanks Regards
We will be using the Galaxy S8 with OS v8 (Oreo). We are running SOTI Server v13.4 and Android plus Agent 13.5. After I download the agent and install it, it crashes. Will a new Agent fix this, if so when will it come out?
Hi! I wonder if it’s possible to edit/change the login page of MobiControl 14.1.2? What I want is to remove/edit the SOTI links in the bottom of the page, I don’t want my customers to contact SOTI for support or reporting issues, I want them to contact our support so that we can log it and then contact SOTI if/when needed. Visit SOTI Report a problem Online Help Contact us
Hi, Our exchange active sync hits our netscaler which requires a client certificate generated by our internal CA. I have tried to add the CA server within the mobicontrol console but I cannot find any good documentation to assist in setting this up. Can any one help?
Good Morning everyone. MobiControl I am using MobiControl v13.4. The used devices are Huawei Mate 9 Lite. Situation We have 2 Wifi Network in the company: WiFi Int: It has internet connection. WiFi Corp: It is a internal network. We enroll devices using the .apk and .ini while connected Wifi Int, but after the enrollment whe want the device to forget Wifi Int and automatically connect to WiFi Corp. We configured a profile that includes WiFi Corp, but it keeps connected to WiFi Int if we dont disconnect it manually. Thanks in advance, Maximiliano.
Hi all, I wonder if anybody can help me. I have recently installed SOTI MobiControl on a Windows Server 2012 R2. Everything goes well until the point that I have to provison a device. I have used two methods: self-extracting executable and device agent URL address. On the first case, the executable installs properly on the Honeywell 70E (Windows 6.5), however it never gets to connect to the server (on the SOTi client says Connecting to .... and never gets to it). Using the URL address, I get an error page saying that page doesn't exist on the actual server and it never brings up the page asking for permission to allow the certificate. Both devices (Honeywell and server) ping each other, so there should be no reason why the devices cannot enrol on the server. So, I installed SOTI MobiControl on a Win10 laptop. Doing this same testing between the Honeywell and the Win10, the device connects right away (using the URL, I get the typical pop-up asking for the certificate). Both servers (win10 and win2012) have exactly the same config and the 2012 doesn't have the firewall enabled. Do you know if there is any SSL setting on the server that I should activate? Or any other idea why the server doesn't work and the Win10 does? Many thanks
We are having an issue where many of our Panasonic FZ-A2 Android devices keep disconnecting every few minutes, then reconnecting a few minutes later. The devices are connecting to the network via 4G LTE connections, not via WiFi. Accordingly, in the device log they are showing "Device disconnected", and then a few minutes later showing "Device connected". I am suspecting this is an issue with the 4G connection, and possibly even the SIM card. However, the amount of devices having this error leads me to question if something else is going on. The disconnecting of the devices is causing some issues with some of the real-time apps running on them. If anyone has any suggestions on where to look next or preferably a solution it would be greatly appreciated.
Does SOTI v13.3 supports SQL always ON Availability group HA?if Yes,do we need to setup Always ON for both mobicontrolDB & mobicontrolDB_archive databases?
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