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Hello, I have created enrollmentt rule and app catalogue . I distrubute my apps via vpp licence. Soti installs the app as soon as enrolment finishes on My Iphone 5s but some phone like 7s or plus never installs the app. it says that install pending and stay just like that. Any help will be very helpful . Thanks in advence.
Hi, I have an Android tablet that is in a continuous reboot cycle. Every time I power on the tablet, it will boot up normally until it starts to launch MobiControl, at which point the tablet restarts and then gets stuck in that cycle. I think this tablet was connected to a dev Mobi instance that is no longer online when I was testing an upgrade process. How can I interrupt this process as we have a tablet that is rendered useless at this point. Thanks
Hi everybody. On one of our MobiControl environments we experience the problem that HTML5-RemoteControl is not working while the RC-FullClient does. I know that the way of communication between these two possibilities is slightly different. Can anybody explain how communication works with HTML5-RC between Management-Server, Deployment-Server, workstation and mobile device? Thank you very much!
I came across a previous conversation regarding the 'watchsettings on' script within MobiControl, however I have a question on how to send a script to an Android 6.0.1 device where the setting is defined as 'global'. Does anyone know the correct format for changing values within the //settings/global range, for example Bluetooth or WIFI? Bluetooth OffCustom log (URI:content://settings/global SETTING:bluetooth_on VALUE:0Bluetooth OnCustom log (URI:content://settings/global SETTING:bluetooth_on VALUE:1
HI, Has anyone had any issues using the SOTI Stage Programmer App with Samsung Devices. I've installed this app from the Play store https://play.google.com/store/apps/details?id=net.soti.mobicontrol.programmer&hl=en_GB Its seems to work great and, installs great with devices straight out of the box, installs the mobi agent and enrols the device. I can view the device in SOTI, remote, wipe etc...however when I apply a profile simply nothing happens. I previously thought it may be that it installs the latest version and our console was on an earlier version, however after a recent upgrade to V 14.0 of our console it made no difference. The only difference seems to be that when we manually install we use the Samsung ELM version. Any thoughts or experience with this app?
We have an connection issue for the MobiControl agent on our CN51 devices. When the agent starts it just says "Connecting to xxx" and nothing happens, if you manually click connect it connects directly to the server. We suspect that the SIM cards data Connection is not yet ready when the agent is starting and tries to connect. Is it possible to configure re-connect after a few seconds on the agent, or can you delay the startup? Thanks / Henric
Hi All Android devices have hostnames like android-552ce9e60fd098c7. I can confirm this with adb shell: netprop net.hostname I used the api query GET /devices/{deviceId}. But the attribute "HostName" is the ip address instead of the hostname. Is there a way to read the correct hostname through the api? Thank you and best regards Markus
The following syntax doesnt work : MyDevice %TXT://\storage\sdcard0\SotiMobiControlIdent.txt?LN=1% Mobicontrol doesnt resolve %TXT...% Do you have a way to assign a device name by reading a given file present on the device ? Thanks,
Hey hello everyone 1- the first one is about location services in mobicontrol, is there any way to to make it work offline since we are using Mobicontrol in an offline facility? 2- the second question is about the Application Catalog for Android+ devices, the application can't be downloaded, it says on the error that the link isn't working but it actually is , it has been tested in the device's browser and it is working 3- is there a way to take a user/thief 's photo without them knowing about it best regards
Hey there, as you all know, when installing a new version of MobiControl you also need to upgrade the device agent on all of your devices. I always have a lot of problems, when trying to upgrade the device agent on my Zebra MK4000 Win/CE devices. These devices have a very low amount of RAM and disk space and pretty much erase everything thats not stored in the \Application folder during a cold boot. There is a script that gets executed everytime during cold boot, which installs applications and changes some settings around on the device to get it "ready for work". I've also included the installation of the MobiControl device agent in this script. Unfortunately there is no specific device agent for the MK4000, I've already reached out to SOTI a while ago and asked for a agent but the support told me to use the generic one for Win/CE devices. Everything works fine, once the new agent is on the device... but getting it on there is quite the task.... When upgrade the agent via the MobiControl console its always a gamble if the device comes back online or not. If not, I have to reach out to the user and ask him to cold boot the device... during boot the script installs the old agent again. At least Im able to remote control it again but im pretty much back to where I started. The device logs only show a message "Agent upgrade attempt failed". If the agent upgrade is successful I use a FileSync rule to get the new .CAB-File on the device. This always works without any errors. Is it somehow possible to sync files with a rule when the agent on the device is outdated? If so, I could push the new agents .CAB-File to the device... tell the user to cold boot it and the bootscript installs the new agent. Done. I hope someone reads through all this. :-)
Hello,I wish automatically to associate the last 3 digits of the name of my device at the address IP of the machine.(PDA WT6000)example: NAN_ROU004 would give:192.168.0.004Thank you for your benevolence,CdtL.C
Hi, Installed and enrolled the MC33 to my Soti v13.4 with Android+. The device is encrypted and when i try to install applications to it it says: Error message received from device (Internal storage decryption not supported) Tried to decrypt the device it but it is not possible in Android 7.1.4? (Factory reset done). I have not done any decryption settings in Soti..
Hello toghether With Android 4 it was possible to set a pin Code with a script. f.e. resetpassword 1234 If i do this now with Android 7 i receive the following message: Feature is not supported (Reset Passcode) Is there another way to set the pin? Thank you Best regards Markus
Hi, I have enabled a Telecom Expense Management Rule and have a question around the data produced. I'm looking creating my own custom report for this and am querying the DB directly. When I look at the DeviceStatNetTraffic table, there are Upload and Download columns. Does anyone know what data storage type these numbers represent? I'm assuming it would be either bytes or kilobytes. For instance if I look at the query below, I have a piece of data for the Soti Surf app collected over an 8 hr period. If I assume that the values in the Upload and Download columns are kilobytes of data, I would have a total of 22.4MB of upload and 324.6MB of download for an 8 hr period for just Soti Surf. This seems high to me based on the websites that are allowed in our whitelist so I want to make sure I'm understanding this correctly. DeviceId Application TimeStamp StatType Upload Download 100001227 net.soti.surf 3/9/201813:02 -16 757530 10979988 100001227 net.soti.surf 3/9/2018 14:32 -16 1767570 25619972 100001227 net.soti.surf 3/9/2018 15:03 -16 757530 10979988 100001227 net.soti.surf 3/9/2018 15:30 -16 1767570 25619972 100001227 net.soti.surf 3/9/2018 16:00 -16 505020 7319992 100001227 net.soti.surf 3/9/2018 17:00 -16 757530 10979988 100001227 net.soti.surf 3/9/2018 17:32 -16 1262550 18299980 100001227 net.soti.surf 3/9/2018 18:00 -16 252510 3659996 100001227 net.soti.surf 3/9/2018 18:32 -16 1262550 18299980 100001227 net.soti.surf 3/9/2018 19:01 -16 2777610 40259956 100001227 net.soti.surf 3/9/2018 19:30 -16 757530 10979988 100001227 net.soti.surf 3/9/2018 20:01 -16 2525100 36599960 100001227 net.soti.surf 3/9/2018 20:33 -16 5050200 73199920 100001227 net.soti.surf 3/9/2018 21:00 -16 3282630 47579948
Hi, We see that in Feature Control, Disable Camera(CheckBox) option is only for Managed Profiles. Is there any way to enable the camera app as the camera icon isn't showing up? Soti - Work Managed Device Device - Moto G5 Thanks
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