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We are about to deploy the new Zebra TC58 model. I am conducting tests with a unit and have encountered two issues: The first problem is that it doesn't load Android Enterprise profiles of the Work Managed type. I have two Android Enterprise Work Managed profiles created and assigned in a folder. When I place the TC58 device in that folder, the profiles are not assigned to the device. I have tried enrollment methods using Stagenow with a configuration JSON for Soti, which I have regularly used for other Zebra models, and manually with afw#mobicontrol. In both cases, the same problem occurs. While conducting tests, I created an Android Plus (classic) profile that installed the Zebra plugin. Here's the interesting part: the Android Plus profile does load and install the Zebra plugin. Once the plugin is installed, the Android Plus profile is uninstalled, and at that moment, the Android Enterprise Work Managed profiles appear and get installed. It's as if Soti recognizes the device as Android Plus, and upon loading the Zebra plugin, it then detects it as Android Enterprise. I have tried multiple agents, and the result is the same (GoogleMobiControl-2024.0.4.1056,GoogleMobiControl1501_1051). The second problem is related to remote control. Right after enrollment, neither the remote view nor remote control appears. In the image, you can see that it doesn't load the profiles, and the remote control is not visible. Compatible APIs also do not appear on the device information tab. Now I enable the Android Plus profile with the Zebra plugin in the same folder, and the profile appears and installs: Once the plugin is installed, the profile and the plugin are automatically uninstalled, and the Android Enterprise Work Managed profiles now appear. The Remote View also becomes visible: Now, the compatible APIs appear on the device information tab: If I restart, the remote control appears instead of the remote view, but it doesn't work. When opened, the image never appears. You can navigate through the file explorer and open the shell, but the remote control doesn't function. We are using Soti version 15.1.0.3413 on the server, and I believe the solution may be to upgrade the server to the latest version, as indicated in this post that addresses a similar issue. This post only discusses remote control on ET40 and doesn't mention profiles, but I think they might be related. Additionally, yesterday I found this Zebra documentation indicating that both ET40 (platform SD6375) and TC58 (SD6490) should have remote control enabled without installing the Zebra plugin, as these models apparently are not compatible with the plugin. I believe the issue with remote control will be resolved with the server update, but regarding the profile issue, do you think it will also be resolved with the server update, or am I making a mistake? Has anyone else experienced this?
Hi, I would like to know if anyone is using any solution of this kind, and if so, whether it is useful and how it is implemented. Any input will be much appreciated. Thanks!
Hello :) I have about 200 Zebra TC52 terminals that I have to restart every morning. I have a constraint that prevents me from using a "simple" scheduled task, I have to reboot the terminals over a range of one hour, so that they don't all reboot at the same time. So I've set up a scheduled task that calls a JavaScript script: function alea(min, max) { return Math.floor(Math.random() * (max - min + 1)) + min; } var entier = alea(60000, 3600000); var info = Math.round(entier / 60000); mobicontrol.message.createInfoDialog('redémarrage dans ' + info + ' minutes').show(); setTimeout(mobicontrol.device.reboot, entier); Generally speaking, this script works and the terminals restart randomly between 08:00am and 09:00am. But for some reason, some terminals restart later... And sometimes up to several hours later! And yet, they're online, the SOTI agent is up and running, and when I look at the log I see that the task was launched at 08:00am with an execution time of several hours... What could be causing this? I'm looking for a solution because restarting a terminal outside this range is a problem... Thanks in advance!
Hello We would like to offer our employees around 30 PDF files on their tablets in kiosk mode. I would like to have a button that then shows the contents of the folder and I can select a PDF that is then opened. I don't want the employee to have to choose anything. It should all just open the PDF in the standard program. He shouldn't be able to leave the folder either. What is the best solution here?
Hi team, I want to try creating custom data to display a list of USBs installed on the Windows device, but the USB list still doesn't appear. The following are the settings I use:BUILD TYPE : STDOUTSTDOUT : c:\windows\sysnative\windowspowershell\v1.0\powershell.exe Get-PnpDevice -PresentOnly | Where-Object { $_.InstanceId -match '^USB' } | select-string "COM"Data Type: String Are there any of my settings that are wrong?
This is with respect to this article for another MDM: https://www.ws1inhawaii.com/2023/02/delivering-managed-configurations.html Would like to know whether SOTI could do something similar for Android device deployments, to send over the Android device's hardware serial #s, hardware MAC address, and any custom data set from SOTI via an app configuration that an Android app would use that we can deploy with to the device. Data that is not normally exposed by Android API to Android Apps, to which we could supplement by having MDM provided that data to the app via the app configs. Given that SOTI supports run intents like Workspace One, I assume this type of feature might also be supported? If yes, where can I find reference material for how to do the same type of thing as that blog post but for SOTI? I assume most of the steps are the same. What would vary is the config steps to do on the SOTI side.
We recently upgrade to MobiControl Version: 2024.0.1.1020, and I was hoping that this would finally fix the issue with sending agent upgrade to the devices using the web console tool, but the "Upgrade Agent" button doesn't show.This page SOTI Discussion Forum describes that it would only show if device is not in the latest version which is my case as I have a mix of agents around... Then I was going to just update with package, but when I go to download the agent APK in the server, it shows only version 15.2.0.1025 as the latest for Zebra. Yet I have many devices that have version 2024.0.4.1056 already on them, that was installed while we had the old server version - which was thru the web console "upgrade" button.Is there something here I'm missing? Could be the versioning got lost during server upgrade?We have Zebra TC77 A8.1 and A11, as well Zebra TC8000 on A5.1.1 if makes any difference for the topic.
Is there any documentation available to assist in this endeavor. Will it be possible to get a temporary registration key to make the migration easier?
Hi, I have around 250 devices with an app policy to install/update one application from Google PlayStore. I configured the application with High Priority as App Updated Mode. These devices also has one profile with Managed Google Play configured as Always Update. When a new version is available in PlayStore, almost half of the devices doesn't update. When I access Play Store on device, there is an indication that a new version is available. I can select the update option and the application update will be installed. Do you have any suggestions on how to fix this?
Hey there, we have enabled in our company a new security function and this have seen, that soti send request to the activdirectory and ask for CN with the Mac Adresses or the Devie ID's. Has someone a idea, why soti do this?We are Using Soti Mobi Control V15.6.1. And Android Devices with Android 8 and 10.Kind regards Franko
Hi. I want to setup web browser kiosk on Samsung A7 lite T-220 Tablet - Android 13 When I set surf lockdown item into single app mode it asks for draw over other apps permission, but it is already turned on. I tried native/suppression method lockdown, there is same issue on both. Draw over other apps is allowed, but mobicontrol all the time show notification lack of permission. I want to setup kiosk mode, and restrict user to exit browser. Do you have any idea? Device: Samsung A7 Lite T220 OS: Android 13 Agent: 2024.0.3 Build 1194 Enrolled as Work Managed
implemented web filter today on a profile and now the pdf's will not display. Says: "Content blocked" if i removed the web filter "block: * " to allow everything it will download and display the file. i've tried adding this below and it says this is not acceptable format: this is the site being blocked. I also already have: com.android.chrome/files/Download but seems to only download the file perhaps, not display it. also tried this one after running: identify activity at the the time the blocked page shows but no luck, I'm missing something here: com.android.chrome/org.chromium.chrome.browser.ChromeTabbedActivity What do i need to add to the web filter list to display the pdf's? they will download fine but will not display when I click to open it. Web filter for SOTI is finnicky and a lot of URL's i have tried are not acceptable: and this one:
Dear Support,We're using 2 models of devices in our operations, Zebra ET51 10" Android 11, and Samsung Galaxy Tab A8 10" Android 13. Both devices are enrolled to same group, with the same profile assigned and fully installed. I'm having problems with those. With ET51, I'm able to remote control but I cannot get to admin mode using button in SOTI, I got this error: ERROR Error sending the Enter Admin Mode action to 1 device(s). With Tab A8, it's opposite, I can enter admin mode using button, but with remote control screen is white. Therefore, device is responding when I'm using navigation buttons on a right side (back, home, volume).Any idea why is it happening? How to fix it?If there are any more data necessary, I'm willing to provide it.Thanks in advance.Wiktor Mlynski
Hello. We are using SOTI surf to display one of our Webapps on our tablets. Surf is configured with kiosk mode. Our problem is that the pdf files are not downloaded, and end-users cannot open them. I tried the same link (for our webapp) in other browsers (Chrome, Edge) and with these, the files are downloaded, and opened with the pdf viewer. Could this be a problem with Surf? Looking over settings but couldn't find anything.. Third Party Cookies, Javascript, Cookies, Website Cache, Open Files in Third Party Application are turned on Soti Surf version: 2024.0.0 Build 1 Device type: Zebra ET51, Android 11 MC: Version: 15.6.3.1018
Hi', On two same terminals, RC is available and not on the other one. How to handle this ? => CONTRÔLE A DISTANCE : Type de terminal : Android Enterprise Identifiant du terminal : 351957100112818 Heure d'inscription : 2022-09-20 11:01:56 AM Famille de terminaux : Android Plus Adresse IP : 100.77.47.156 Agent en ligne : Oui Mode Device : Actif Version du SE : 10 Chemin : \\Hygea\Collecte_PAP_V2_202209 Serveur de déploiement : A0011393 Version de l'agent : 15.2.3.1001 Sans agent : Non Heure de check-in de l'agent : 2024-01-22 8:50:36 AM Heure de connexion (Agent) : 2024-01-22 8:40:37 AM (il y a 11 minutes) Heure de déconnexion (Agent) : 2024-01-22 6:07:56 AM (il y a 2 heures, 44 minutes) Type de connex. Réseau : LTE Réseau RSSI : -127 Réseau SSID : Version du plug-in : 1.19.2.118 Niveau de l'API Android : 29 Version du contrôle à distance : 1.21.0.121 Réseau BSSID ::b0:26:80:a4:90:61 Version OEM : RU00.53.84.12 Nom personnalisé : TB85Plus API supportées : Erreur RC, Terminal géré pro, Android Plus 1.18 avancé, 1402 Niveau de correctif de sécurité Android : 2021-06-05 Fuseau horaire : Europe/Brussels CONTRÔLE A DISTANCE : Type de terminal : Android Enterprise Identifiant du terminal : 351957100109384 Heure d'inscription : 2022-09-20 11:22:00 AM Famille de terminaux : Android Plus Adresse IP : 100.70.213.109 Agent en ligne : Oui Mode Device : Actif Version du SE : 10 Chemin : \\Hygea\Collecte_PAP_V2_202209 Serveur de déploiement : A0011393 Version de l'agent : 15.2.3.1001 Sans agent : Non Heure de check-in de l'agent : 2024-01-22 7:03:06 AM Heure de connexion (Agent) : 2024-01-22 5:39:30 AM (il y a 3 heures, 18 minutes) Heure de déconnexion (Agent) : 2024-01-17 1:31:00 PM (il y a 4 jours) Type de connex. Réseau : LTE Réseau RSSI : -127 Réseau SSID : Version du plug-in : 1.19.2.118 Niveau de l'API Android : 29 Version du contrôle à distance : 1.21.0.121 Réseau BSSID : b0:26:80:91:4b:fe Version OEM : RU00.53.84.12 Nom personnalisé : TB85Plus API supportées : Affichage virtuel RC, Terminal géré pro, Android Plus 1.18 avancé, 1402, 1500 Niveau de correctif de sécurité Android 2021-06-05 Fuseau horaire : Europe/Brussels
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