Did you perform the upgrade yourself?   Have you checked if all enrolled devices are still under control?

We haven't encountered similar problem in any of our servers.  Your problem might be related to the way how you perforrmed your upgrade.

Hi VJ, we once had the same problem in one of our environments.

The issue was, there were missing server information in the DB table dbo.ServerInfo.

I suggest to reach out to SOTI support to repair this table.

Hi VJ,
 
Thanks for posting on SOTI Pulse, Thanks Raymond and Simon
for responding to the post, your expertise and willingness to help are greatly appreciated!
 
Have you had an opportunity to connect with SOTI support regarding your query and has your query been resolved?
 
If not, or If you have any additional questions or concerns, please don't hesitate to reach out. We're dedicated to providing assistance and support.