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Recently I began upgrading our devices from Android 10 to Android 12 and made necessary preparations for devices to use Velocity File Assistant. I noticed that having file assistant on android 10 devices caused issues so I decided to wait until the entire department was upgraded before putting file assistant on the devices and considering the wldep file stayed in the correct location after the upgrade it was not immediately necessary. Over the weekend I learned that the previously employed admin had a rule in place to kill greenscreen each Saturday, deleting the wldep file and using file sync to grab it again. As Android 11 introduced new strict policies this file sync rule did not work so I was scrambling to resolve this issue from home OTA which we did by installing Velocity File Assistant through SOTI. Today I am working to ensure this does not occur this weekend and noticed that Velocity File Assistant only moves the file once despite what is listed on the invanti support page here https://help.ivanti.com/wl/help/en_US/Velocity/2.1/admin/file-assistant.htm. What I have gathered so far is that I use file sync rule to place the wldep file in /Download/com.wavelink.velocity. If I freshly install Velocity File Assistant and grant it permissions upon first launch, the file moves as intended. If I then delete the file from /Android/data/com.wavelink.velocity/files using script wipeapplication com.wavelink.velocity or manually delete it then I reboot Velocity all I get is demo mode. The only time I have been able to move this file after wiping velocity is by uninstalling and reinstalling Velocity File Assistant. Operations is insistent that they want the program cleared each Saturday as they have had complications in the past that I am told this fixed so I would appreciate some help if possible!
Hi Everyone, I have another question for you guys because I am unable to find a solution for my issue. For an app we're installing on Samsung Tab Active 3 with Android 12/13. We have to store additional files in the path: "/sdcard/Documents/App"Due to Scoped Storage we have to use a folder like this. We want to rollout a new version of this app and have the change the every file in this path mentioned above. If I update my profile where these additional files are stored than the old files won't be deleted. I tried to add a preinstall-script like "del /sdcard/Documents/App" to delete the old files. It doesn't work. The only options for me which is working is to deleted the files on every device manually over remote control. If I remove or revoke the profile nothing happens on the device. Do you have any ideas how I can delete those files because I got more than 700 devices.
Hello, At my company we are upgrading to Samsung Tab Active 3s on Android 12 enrolled as Android Enterprise. As of late, I've noticed a large amount of data consumption on these tablets. The issue is that we are on a limited monthly plan (1Gb a month) delivered by a hotspot we connect to via wifi and I've already had four tablets deplete the data due to Google Play activity (so a month's worth in 6 days or less). I have disabled updates to apps via Google Play via feature control, which appears to be effective. I initially thought this was based on the updates being sent by Samsung to update the OS but I can see that the data consumed there is listed separately. I contacted support and they suggested disabling background data, which has helped, but Google Play still used 276Mb just yesterday. I'm unable to figure out what is causing the amount of data consumption and am not used to this behavior as the majority of my fleet is using older Tab A T-350s on Android 6.0.1. Is there a way to see what Google Play is doing that is causing the data usage to be so elevated? If you have any ideas for me to try out or need more information to assist, please let me know. Perhaps this data consumption should be expected on newer devices and I should look into increasing the amount of data purchased per month, although I'd like to avoid that if possible. Thanks!
Hello, since AE Agent 15.0.1 there should be Remote Control on all Andeoid 7+ devices. https://docs.soti.net/soti-mobicontrol/android-agent/release-notes/150/android-enterprise-agent-maintenance-releases/ How to enable this ? As on a Pixel 6 with Android 12 enrolled AEDO with Agent 15.1.1 there is just Remote View possible. Martin
Hi everyone, I need to configure the Velocity application on Andoird 12 terminals. I followed the ZEBRA article "Distribute Velocity Client Settings Using SOTI MobiControl" about this but a WEB connection is required. My client doesn't have web access, so I can't use the corporate store. Does anyone have a trick to push configuration files from an app on android 12 ?
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