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Hello, we have a mobicontrol on version v 13.3.34 54 and of course we migrate (device are zebra TC75X android 7.1 Enroll type android +) We have made a backup of the database of mobicontrol install it on a new server. Actually, we made the upgrade on a test server with the version of mobicontrol 14.4.49 all port are open of course and 80% of my test are Ok. This is the good new :). But I don't know why but for some device ALWATS Zebra TC75X android 7.1 when i try to enroll it , i have an error message I type the URL or enrollmentId in the client of mobicontrol (zebra TC75X) and I have an standard error -> contact your admin system .. mobicontrol Client on device are on version 13 6 1476 In the log file of DSE I have this : [2020-09-10 11:00:06.311] ERROR [General] (20): Unable to locate device with id '100002119'. Mapping for device with id '8867948f33f105010019146522504865' is invalid and will be removed. [2020-09-10 11:00:06.311] ERROR [General] (20): ************************************************************************* * Exception: Device '8867948f33f105010019146522504865' does not exists. * ************************************************************************* [AccessControlException: Device '8867948f33f105010019146522504865' does not exists.] at Soti.MobiControl.Controllers.DeviceController.GetDeviceByExternalId(String deviceId, Boolean loadDetails) at Soti.MobiControl.Api.Implementation.Com.DeviceConfigurationFacade.GetConfiguration(String deviceId) I've try to factory reset device, reboot, but actually it's not possible to enroll 4 devices and i don't know why .. Some people can tell me what's happen ? thanks fpr your help
Hi team. When I connect to SOTI Mobi control admin, a message popup now.I have searched article in Discussion, but I don't see clear answers.Can you reply to me? SOTI Mobi Control version is 13.4.0.5121.Access environment is SOTI cloud service. Not local installation.Thanks.
It was brought to our attention that certain versions of MC have already started alerting on the MC web console that the DSE cert is expiring in 90 days. We are aware of the certificate expiry notification and like every year, SOTI will renew the certs and roll it out on all servers before the expiry. There is NO immediate action required from customers or our support/PS at the moment. As we are currently managing the cloud instances, SOTI will be renewing the certificates. Regards,
Hello all, every time i'm connected to our mobicontrol admin console, we receive an alert with this message : Your DSE Certificate for server xxx is expiring ... Please use mobicontrol admin utility to import or generate a new root certificate. Ok, where i can find the step i need to do for to resolve this ? thanks everyone Mobicontrol version : 13.3.03454
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