The DSE certificate on MobiControl cloud instance has to be updated by Soti support team because customer has no access to Micrsoft remote desktop nor the MCadmin utility.   If your instance use the default domain S######.mobicontrolcloud.com (where ###### is a 6-digit instance number), then just send an e-mail to Soti support to make sure they follow up with the SSL certificate update.  However, if you have set the device management address to use your own domain (say mdm1.abc.com) and thus  using your own SSL certificate purchased from a CA, then you have to first renew your SSL certificate (associated with your  domain  mdm1.abc.com)  from the CA vendor, and then send the renewed SSL certficate to Soti support team to complete the DSE certiicate renewal process for you.

Hello Donghoon Lee,

Please create Support ticket by clicking here or call on Support Contact Number please find regional contact details here

Regards,

Hello Donghoon Lee,

Following up on this thread, DSE certificate change was performed on all cloud servers before they expired, if you're still facing this issue please let us know we will troubleshoot the issue further.

if this post has helped you in solving your inquiry, I would request you to mark the particular comment as "is solution", so others may benefit from this information.

Regards,