System Certificates on MobiControl Admin Utility - certificate tests failed

Solved Locked

Recently installed MobiControl 15.3.2. Fired up the MobiControl Admin Utility and receiving this message. Certificates status test failed. Found 1 problem(s) Some system certificates, required for secured device enrollment, were not published to the SOTI Enrollment Service. If this computer has access to the internet, these certificates will automaticallypublish to the SOTI Enrollment Service when you click the Aplly button. ....  What is the issue here?

The computer is a server with internet access. I have clicked on Apply button but still receive this message

4 years ago
SOTI MobiControl
ANSWERS
MP
Michelle Porreca
4 years ago

Soti support had me reinstall MobiControl 15.3.2 and it worked.

Solution
RC
Raymond Chan Diamond Contributor
4 years ago

There might be firewall somewhere blocking your MobiControl server from communicating with Soti server related to enrollment services.  Check to make sure your server can connect to  mc-enroll.soti.net  at port 443.