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I get really annoyed when I look at the donut charts (stacked or normal or 3D) in the SOTI MobiControl interface as they look promising but when you look at the data they are misleading.The most basic example is this donut chart that shows the online/offline devices:You can see at a glance that ca. 60% of the devices are Online and 40% are Offline, but in reality that is not the case.In this example, out of 1975 devices, only 119 are offline which is ca. 6% and not 40%When you hover over the offline portion, the data is clearly there: It think that it is really a shame that such a cool diagram gets fed with false information for some reason. Does anybody know if it will be fixed in the near future?
After uploading a .pcg file with my apk version 2.12.170, I couldn't find it in the list (not understood why it was not visible), so I proceeded to upload the same file, thus causing a duplication of the package. Subsequently, trying to delete one of the two duplicate packages, the API returns a 500 internal server error and now i'm not to assign neither to delete the packages so it is unusable. This is the API that returns the error: .../MobiControl/WebConsole/api/packages/9d318a5b-84c6-4909-a883-0902fd7e67cd/versions/2.12.170?buildVersion=64.0 I think that uploading two packages with same version is causing a really bad mess.
Hello dear Soti Team,We are currently experiencing some problems with some Android 9 (Android Plus) Honeywell CT60s. We noticed that many devices are displayed as offline in the web view. We then noticed that the Mobicontrol Agent can no longer be opened on the devices and that the agent takes up the entire memory space of the device (15GB). The device can therefore no longer be administered.I read in the forum that this could be a bug in the SQL database on the device:https://discussions.soti.net/kb/android-enterprise-and-oem-specific-agents-are-crashing-after-agent-upgrade/Agent 14.3.4.1006 is currently installed on all affected devices.It is possible to copy a new agent via USB and install it over the device. I was able to install the following version: HoneywellMobiControl1442NewGen_1039.However, the problem persists, presumably because the defective and cluttered SQL database is still present in the background.Unfortunately, we have the feature control with "Disable removal of Mobicontrol Agent" active, which is why we are unable to completely remove the agent beforehand.Is there any way we can remove the complete Mobicontrol Agent installation in order to start a fresh installation of the agent? Unfortunately, Mobicontrol is still functional enough to prevent us from uninstalling it.It would be very bad for us if we now have to reinstall devices worldwide. Cheers Maik
Hello, can anyone confirm this issue with their environment? When selecting Devices in the dashboard using shift or control, the selection is getting reset / lost when devices in the specific group did a check-in etc. Is this supposed to happen, so you dont miss "crucial" information? On my point of view this is just plain annoying when you try to manual select some devices to do a check-in etc. or run a script. Version: 14.43
U cant differentiate agent upgrade settings for device classes anymore. So when changing the agent update settings for example "allow only when connected to lan" it gets changed for all device types (android, windows mobile 6.5 etc.). Can some1 crosscheck this with their environment? Kind Regards
The problem reported in one of my previous post at https://discussions.soti.net/thread/when-is-the-bug-related-to-insertion-of-image-on-this-discussion-forum-going-to-be-fixed/ seems to surface again. Apparently, the image inserted by Smod@soti in his/her post at https://discussions.soti.net/thread/android-for-work-in-kiosk-mode-and-unknown-sources/ got replaced with another image totally unrelated a few hours ago. I just don't know how many images in other posts of the forum have been erroneously replaced by buggy software now. Can the forum administrators in Soti fix this problem for good?
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