Selection of Devices in Dashboard are getting reset when Device Info is updated ?

JD
John Doe Platinum Contributor
Eisen Karl GmbH

Hello,

can anyone confirm this issue with their environment?

When selecting Devices in the dashboard using shift or control, the selection is getting reset / lost when devices in the specific group did a check-in etc.

Is this supposed to happen, so you dont miss "crucial" information? On my point of view this is just plain annoying when you try to manual select some devices to do a check-in etc. or run a script.

Version: 14.43

6 years ago
SOTI MobiControl
ANSWERS
S
SChristian
6 years ago

Hello John,

Thank you for your question. I tested it on my environment and I believe this is a expected behavior with the web-console. your selection will get reset when you check-in the devices and hit "Refresh this page with red dot" icon on the Console to update the console with the latest updates from the device. This simply works as a  refreshing a web page.

Thank you.

JD
John Doe Platinum Contributor
6 years ago (edited 6 years ago)

The Problem is that its auto refreshing when devices did a planned check-in i guess.

That you loose selection when you trigger the refresh is clear and understandable for me but it happen from time to time automaticly when devices perfrom check-in / switch Online.

But yeah, its not a huge problem ¯\_(ツ)_/¯

J
JVMOD@SOTI Platinum Contributor
5 years ago

Hello John,

Following up on this thread, if SCMOD@SOTI has helped you in solving your inquiry, I would request you to mark the particular comment as "is solution", so others may benefit from this information.

Regards,