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Hi everyone , Running on a strange issue right now. Maybe it's happening for a while...not sure, as Support Team only reported this one to me earlier this week. We Work on Mobicontrol 15.5.1.1010 Using Memor 10 Problem is here, it seems that périodically some of them just keep Connecting / Disconnecting every minute ...and this can keep going for hours... I've tried to retrieve some log from logcat , the only thing that seems redundant is this part of the log. 06-16 08:45:16.156 E/DevicePolicyManager( 977): Not holding DPMS lock.06-16 08:45:16.156 E/DevicePolicyManager( 977): android.util.Log$TerribleFailure: Not holding DPMS lock.06-16 08:45:16.156 E/DevicePolicyManager( 977): at android.util.Log.wtf(Log.java:299)06-16 08:45:16.156 E/DevicePolicyManager( 977): at android.util.Slog.wtfStack(Slog.java:98)06-16 08:45:16.156 E/DevicePolicyManager( 977): at com.android.server.devicepolicy.DevicePolicyManagerService.ensureLocked(DevicePolicyManagerService.java:528)06-16 08:45:16.156 E/DevicePolicyManager( 977): at com.android.server.devicepolicy.DevicePolicyManagerService.getActiveAdminForCallerLocked(DevicePolicyManagerService.java:2612)06-16 08:45:16.156 E/DevicePolicyManager( 977): at com.android.server.devicepolicy.DevicePolicyManagerService.setTime(DevicePolicyManagerService.java:10086)06-16 08:45:16.156 E/DevicePolicyManager( 977): at android.app.admin.IDevicePolicyManager$Stub.onTransact(IDevicePolicyManager.java:2526)06-16 08:45:16.156 E/DevicePolicyManager( 977): at android.os.Binder.execTransact(Binder.java:731)06-16 08:45:16.157 E/DevicePolicyManager( 977): Not holding DPMS lock.06-16 08:45:16.157 E/DevicePolicyManager( 977): android.util.Log$TerribleFailure: Not holding DPMS lock.06-16 08:45:16.157 E/DevicePolicyManager( 977): at android.util.Log.wtf(Log.java:299)06-16 08:45:16.157 E/DevicePolicyManager( 977): at android.util.Slog.wtfStack(Slog.java:98)06-16 08:45:16.157 E/DevicePolicyManager( 977): at com.android.server.devicepolicy.DevicePolicyManagerService.ensureLocked(DevicePolicyManagerService.java:528)06-16 08:45:16.157 E/DevicePolicyManager( 977): at com.android.server.devicepolicy.DevicePolicyManagerService.getActiveAdminWithPolicyForUidLocked(DevicePolicyManagerService.java:2677)06-16 08:45:16.157 E/DevicePolicyManager( 977): at com.android.server.devicepolicy.DevicePolicyManagerService.getActiveAdminForCallerLocked(DevicePolicyManagerService.java:2615)06-16 08:45:16.157 E/DevicePolicyManager( 977): at com.android.server.devicepolicy.DevicePolicyManagerService.setTime(DevicePolicyManagerService.java:10086)06-16 08:45:16.157 E/DevicePolicyManager( 977): at android.app.admin.IDevicePolicyManager$Stub.onTransact(IDevicePolicyManager.java:2526)06-16 08:45:16.157 E/DevicePolicyManager( 977): at android.os.Binder.execTransact(Binder.java:731)06-16 08:45:16.158 E/DevicePolicyManager( 977): Not holding DPMS lock.06-16 08:45:16.158 E/DevicePolicyManager( 977): android.util.Log$TerribleFailure: Not holding DPMS lock.06-16 08:45:16.158 E/DevicePolicyManager( 977): at android.util.Log.wtf(Log.java:299)06-16 08:45:16.158 E/DevicePolicyManager( 977): at android.util.Slog.wtfStack(Slog.java:98)06-16 08:45:16.158 E/DevicePolicyManager( 977): at com.android.server.devicepolicy.DevicePolicyManagerService.ensureLocked(DevicePolicyManagerService.java:528)06-16 08:45:16.158 E/DevicePolicyManager( 977): at com.android.server.devicepolicy.DevicePolicyManagerService.isActiveAdminWithPolicyForUserLocked(DevicePolicyManagerService.java:2707)06-16 08:45:16.158 E/DevicePolicyManager( 977): at com.android.server.devicepolicy.DevicePolicyManagerService.getActiveAdminWithPolicyForUidLocked(DevicePolicyManagerService.java:2689)06-16 08:45:16.158 E/DevicePolicyManager( 977): at com.android.server.devicepolicy.DevicePolicyManagerService.getActiveAdminForCallerLocked(DevicePolicyManagerService.java:2615)06-16 08:45:16.158 E/DevicePolicyManager( 977): at com.android.server.devicepolicy.DevicePolicyManagerService.setTime(DevicePolicyManagerService.java:10086)06-16 08:45:16.158 E/DevicePolicyManager( 977): at android.app.admin.IDevicePolicyManager$Stub.onTransact(IDevicePolicyManager.java:2526)06-16 08:45:16.158 E/DevicePolicyManager( 977): at android.os.Binder.execTransact(Binder.java:731)06-16 08:45:16.258 W/BroadcastQueue( 977): Background execution not allowed: receiving Intent { act=android.intent.action.DROPBOX_ENTRY_ADDED flg=0x10 (has extras) } to com.google.android.gms/.stats.service.DropBoxEntryAddedReceiver06-16 08:45:16.283 W/BroadcastQueue( 977): Background execution not allowed: receiving Intent { act=android.intent.action.DROPBOX_ENTRY_ADDED flg=0x10 (has extras) } to com.google.android.gms/.chimera.GmsIntentOperationService$PersistentTrustedReceiver06-16 08:45:16.284 W/BroadcastQueue( 977): Background execution not allowed: receiving Intent { act=android.intent.action.DROPBOX_ENTRY_ADDED flg=0x10 (has extras) } to com.google.android.gms/.stats.service.DropBoxEntryAddedReceiver06-16 08:45:16.290 W/BroadcastQueue( 977): Background execution not allowed: receiving Intent { act=android.intent.action.DROPBOX_ENTRY_ADDED flg=0x10 (has extras) } to com.google.android.gms/.chimera.GmsIntentOperationService$PersistentTrustedReceiver06-16 08:45:16.290 W/BroadcastQueue( 977): Background execution not allowed: receiving Intent { act=android.intent.action.DROPBOX_ENTRY_ADDED flg=0x10 (has extras) } to com.google.android.gms/.stats.service.DropBoxEntryAddedReceiver06-16 08:45:16.291 W/BroadcastQueue( 977): Background execution not allowed: receiving Intent { act=android.intent.action.DROPBOX_ENTRY_ADDED flg=0x10 (has extras) } to com.google.android.gms/.chimera.GmsIntentOperationService$PersistentTrustedReceiver06-16 08:45:16.292 W/BroadcastQueue( 977): Background execution not allowed: receiving Intent { act=android.intent.action.DROPBOX_ENTRY_ADDED flg=0x10 (has extras) } to com.google.android.gms/.stats.service.DropBoxEntryAddedReceiver06-16 08:45:16.293 W/BroadcastQueue( 977): Background execution not allowed: receiving Intent { act=android.intent.action.DROPBOX_ENTRY_ADDED flg=0x10 (has extras) } to com.google.android.gms/.chimera.GmsIntentOperationService$PersistentTrustedReceiver06-16 08:45:16.301 W/BroadcastQueue( 977): Background execution not allowed: receiving Intent { act=android.intent.action.DROPBOX_ENTRY_ADDED flg=0x10 (has extras) } to com.google.android.gms/.stats.service.DropBoxEntryAddedReceiver06-16 08:45:16.302 W/BroadcastQueue( 977): Background execution not allowed: receiving Intent { act=android.intent.action.DROPBOX_ENTRY_ADDED flg=0x10 (has extras) } to com.google.android.gms/.chimera.GmsIntentOperationService$PersistentTrustedReceiver06-16 08:45:17.375 W/BroadcastQueue( 977): Background execution not allowed: receiving Intent { act=android.intent.action.SIG_STR flg=0x10 (has extras) } to net.soti.mobicontrol.androidwork/net.soti.mobicontrol.broadcastreceiver.DelayedBroadcastReceiver06-16 08:45:42.967 I/chatty ( 977): uid=1000(system) ActivityManager identical 5 lines06-16 08:45:48.093 W/BroadcastQueue( 977): Background execution not allowed: receiving Intent { act=android.intent.action.SIG_STR flg=0x10 (has extras) } to net.soti.mobicontrol.androidwork/net.soti.mobicontrol.broadcastreceiver.DelayedBroadcastReceiver06-16 08:45:50.400 E/storaged( 573): getDiskStats failed with result NOT_SUPPORTED and size 006-16 08:45:53.214 W/BroadcastQueue( 977): Background execution not allowed: receiving Intent { act=android.intent.action.SIG_STR flg=0x10 (has extras) } to net.soti.mobicontrol.androidwork/net.soti.mobicontrol.broadcastreceiver.DelayedBroadcastReceiver06-16 08:46:03.456 I/chatty ( 977): uid=1000(system) ActivityManager identical 2 lines06-16 08:46:08.576 W/BroadcastQueue( 977): Background execution not allowed: receiving Intent { act=android.intent.action.SIG_STR flg=0x10 (has extras) } to net.soti.mobicontrol.androidwork/net.soti.mobicontrol.broadcastreceiver.DelayedBroadcastReceiver06-16 08:46:12.973 W/BroadcastQueue( 977): Background execution not allowed: receiving Intent { act=android.intent.action.DROPBOX_ENTRY_ADDED flg=0x10 (has extras) } to com.google.android.gms/.stats.service.DropBoxEntryAddedReceiver06-16 08:46:12.999 W/BroadcastQueue( 977): Background execution not allowed: receiving Intent { act=android.intent.action.DROPBOX_ENTRY_ADDED flg=0x10 (has extras) } to com.google.android.gms/.chimera.GmsIntentOperationService$PersistentTrustedReceiver06-16 08:46:13.000 W/BroadcastQueue( 977): Background execution not allowed: receiving Intent { act=android.intent.action.DROPBOX_ENTRY_ADDED flg=0x10 (has extras) } to com.google.android.gms/.stats.service.DropBoxEntryAddedReceiver06-16 08:46:13.000 W/BroadcastQueue( 977): Background execution not allowed: receiving Intent { act=android.intent.action.DROPBOX_ENTRY_ADDED flg=0x10 (has extras) } to com.google.android.gms/.chimera.GmsIntentOperationService$PersistentTrustedReceiver06-16 08:46:13.004 W/BroadcastQueue( 977): Background execution not allowed: receiving Intent { act=android.intent.action.DROPBOX_ENTRY_ADDED flg=0x10 (has extras) } to com.google.android.gms/.stats.service.DropBoxEntryAddedReceiver06-16 08:46:13.005 W/BroadcastQueue( 977): Background execution not allowed: receiving Intent { act=android.intent.action.DROPBOX_ENTRY_ADDED flg=0x10 (has extras) } to com.google.android.gms/.chimera.GmsIntentOperationService$PersistentTrustedReceiver06-16 08:46:13.005 W/BroadcastQueue( 977): Background execution not allowed: receiving Intent { act=android.intent.action.DROPBOX_ENTRY_ADDED flg=0x10 (has extras) } to com.google.android.gms/.stats.service.DropBoxEntryAddedReceiver06-16 08:46:13.005 W/BroadcastQueue( 977): Background execution not allowed: receiving Intent { act=android.intent.action.DROPBOX_ENTRY_ADDED flg=0x10 (has extras) } to com.google.android.gms/.chimera.GmsIntentOperationService$PersistentTrustedReceiver06-16 08:46:13.005 W/BroadcastQueue( 977): Background execution not allowed: receiving Intent { act=android.intent.action.DROPBOX_ENTRY_ADDED flg=0x10 (has extras) } to com.google.android.gms/.stats.service.DropBoxEntryAddedReceiver06-16 08:46:13.006 W/BroadcastQueue( 977): Background execution not allowed: receiving Intent { act=android.intent.action.DROPBOX_ENTRY_ADDED flg=0x10 (has extras) } to com.google.android.gms/.chimera.GmsIntentOperationService$PersistentTrustedReceiver06-16 08:46:13.289 W/BroadcastQueue( 977): Background execution not allowed: receiving Intent { act=android.intent.action.SIG_STR flg=0x10 (has extras) } to net.soti.mobicontrol.androidwork/net.soti.mobicontrol.broadcastreceiver.DelayedBroadcastReceiver06-16 08:46:13.343 E/DevicePolicyManager( 977): Not holding DPMS lock.06-16 08:46:13.343 E/DevicePolicyManager( 977): android.util.Log$TerribleFailure: Not holding DPMS lock.06-16 08:46:13.343 E/DevicePolicyManager( 977): at android.util.Log.wtf(Log.java:299)06-16 08:46:13.343 E/DevicePolicyManager( 977): at android.util.Slog.wtfStack(Slog.java:98)06-16 08:46:13.343 E/DevicePolicyManager( 977): at com.android.server.devicepolicy.DevicePolicyManagerService.ensureLocked(DevicePolicyManagerService.java:528)06-16 08:46:13.343 E/DevicePolicyManager( 977): at com.android.server.devicepolicy.DevicePolicyManagerService.getActiveAdminForCallerLocked(DevicePolicyManagerService.java:2612)06-16 08:46:13.343 E/DevicePolicyManager( 977): at com.android.server.devicepolicy.DevicePolicyManagerService.setTimeZone(DevicePolicyManagerService.java:10098)06-16 08:46:13.343 E/DevicePolicyManager( 977): at android.app.admin.IDevicePolicyManager$Stub.onTransact(IDevicePolicyManager.java:2543)06-16 08:46:13.343 E/DevicePolicyManager( 977): at android.os.Binder.execTransact(Binder.java:731) But for some reasons...if i make to get a remote control on the device, it's stop connect / Disconnect problem for few time. Did thought it have something to do with a sleep mode or so, but none of that is activated ? and as all our devices share the same config, it would impact everyone at the ame time (no one works on night) But basically i had only a bunch that triggered the alert this night for example.. ?! Any adivce would be greatly appreciated. Thanks in advance ,
We have a client which has 10 devices, 3 of which we've enrolled in MobiControl. They are enrolled into a profile which uses lockdown, these are Android Enterprise devices running Android 10 (Zebra WT6300 with RS5100 bluetooth finger scanners). The client is reporting that the pairing is much less stable on the enrolled devices, i.e. the pairing only lasts a few minutes and then needs to be paired again. Has anyone experienced something similar? And if so, did you find out what was causing this?
We have a bunch Raspberry Pi 4's running Raspbian v10. When they were first enrolled into Soti, they showed up online, but now they are all showing all offline. I can ping and SSH and VNC into these devices, so I know they are online. It's just not showing active on Soti's side. Anyone else have this issue? Any ideas as to why they disconnect? Soti Version - 14.4.7.1053
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