No Matches Found!
Try with a different search term
No Matches Found!
Try with a different search term
There's a new home for Articles. Find Articles on Our Product Support Page.
Hello, Earlier this morning I was remote viewing my Note 20 Ultra, which I enrolled as a BYOD device for testing. When I disconnected I notice my phone still had the screen sharing icon up. Figured it would go away at some point. I pushed an update to the BYOD profile and a couple related app policies, and my phone. That's when I noticed agent was showing as "Connected, waiting for response from the server..." And would turn green. I thought deleting the device (and removing the work profile) on the phone and re-enrolling would fix it, but when I try to enroll it just gets stuck on "enrollment is in progress" (until the screen goes out or I navigate away, where it says "failed to connect, please retry). If i keep the screen on it eventually just stays blank. When I look at the logs on the WebConsole it says successfully re-enrolled, multiple times. Pretty new to MobiControl, but as far as I can tell there aren't any errors or warnings that I can see. Update: I tried the solution suggested below but it didn't work. I did find the logs and there are warnings about Play Integrity Tests (specifically, the IMEI is showing up as unknown and some Integirty Tests fail). I changed the policy to force enrollment even if integrity tests fail and the latest log entry is an error regarding a failure to create an MGPA token for AE device. I'm not sure if it's related but there's also an error on the management server saying it failed to update. It's also worth noting that the Deployment Server diagnostic logs keep showing Pulse Checker trying to check in with its Device ID, and it's gone now but Deployment Server Extension diagnostic logs showed that the device ID already exists (despite the strict re-enrollment and the unenrolled deletion being turned on): 2024-04-30 14:22:23,927 (0x00001930) [ERROR] [ 83] PulseChecker: Disconnect Comm.Client.1421 [GMEW-PEBZ-C3WE-6LL3F-5VN3-LYWJ-K] due to no activity timeout
Device (samsung tablet) has been enrolled in a group(warehouse location) with that groups own policies and app rules. Device is need else where at another warehouse so the tablet is moved to another group (new warehouse) on the View Devices screen. How do I get the (old warehouse) old group's rules, polies and enrollment removed from the device and the new group's (new warehouse) access transferred to the device without having to factory reset and start over with correct enrollment id? These groups/warehouses also have their own google play accounts. Right now everything is working except the app policies. The new group's applications state "package not found." When looking at the config, the app policy is missing even though it has been reassigned. version 15.4
Top-tier experts who are delivering outstanding content. Should have more than 7000 points.
Experts who are consistent with great content. Should have more than 1000 points
Highly experienced members with valuable inputs. Should have more than 700 points
Beginners taking the initiative. Should have more than 500 points
