Moving device's enrollment without factory reset

Solved
M
Mel
Celadon Trucking Services

Device (samsung tablet) has been enrolled in a group(warehouse location) with that groups own policies and app rules.  Device is need else where at another warehouse so the tablet is moved to another group (new warehouse) on the View Devices screen.  How do I get the (old warehouse) old group's rules, polies and enrollment removed from the device and the new group's (new warehouse) access transferred to the device without having to factory reset and start over with correct enrollment id?  These groups/warehouses also have their own google play accounts.  Right now everything is working except the app policies. The new group's applications state "package not found."  When looking at the config, the app policy is missing even though it has been reassigned.

version 15.4

2 years ago
Android
ANSWERS
EG
Edgar Gomez
2 years ago

Hello Mel, 

You need to reset de account in the device. 

To do this, search for the action Reset Account, there you can choose the correct Enterprise Binding

Solution
M
MPMOD@SOTI
2 years ago

Hi Mel,

Thank you for posting on SOTI Pulse! 

Edgar is on the right track here. Please use the reset account device action to change the Enterprise binding, and the associated app policies will start working on the devices which changed groups.

Please let us know if you are having any issues or feel free to solution the post.

Kind regards,

Technical Support Specialist | SOTI | +1 905.624.9828 | SOTI.net lDiscussion Forum | Log a Case Online l Facebook l LinkedIn l Twitter 

M
MPMOD@SOTI
2 years ago