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THE FEATURES OF MY SYSTEMS ARE: SOTI VERSION:20241.0.1052 acteristics of our customers are: • Brand: Honeywell Model : Thor VM1A,VM3A OS: Android Version: 11.12
Dear Support,We're using 2 models of devices in our operations, Zebra ET51 10" Android 11, and Samsung Galaxy Tab A8 10" Android 13. Both devices are enrolled to same group, with the same profile assigned and fully installed. I'm having problems with those. With ET51, I'm able to remote control but I cannot get to admin mode using button in SOTI, I got this error: ERROR Error sending the Enter Admin Mode action to 1 device(s). With Tab A8, it's opposite, I can enter admin mode using button, but with remote control screen is white. Therefore, device is responding when I'm using navigation buttons on a right side (back, home, volume).Any idea why is it happening? How to fix it?If there are any more data necessary, I'm willing to provide it.Thanks in advance.Wiktor Mlynski
Hello, The remote works following a disconnection and reconnection impossible to regain control I tried on a PDA that does not have a profile, we have the same problem.The command does nothing: _resetfailedrcdetectionflag restartagent Do you have an idea ? Version serveur : 15.5.2.1003 Agent version : 15.3.4.1113 Plugin Version : 1.19.2.118 Android Enterprise RC Virtual Display, Work Managed Device, Urovo MDM 1, Advanced Android Plus 1.18, 1402, 1500 Nicolas
Hi all, I have one datalogic memor 10 in production and few days ago we didn't saw remote control icon on this device, this device have latest agent installed with Android 9 we try to install RC plugin from dashboard and manually with package but nothing appears. Its curious only 1 datalogic I have 38 working when we try to find "remote control" says this: anyone have the same issue? Thanks and best regards!
I have enrolled some Samsung Galaxy A22 5G in a work managed device type but the devices are showing the supported APIs as Remote View 'Work Managed Devices' rather than remote control. Also when you try remote view the device has a popup which says 'Start recording or casting with MobiControl' with options of cancel or start now. How do I disable the notification so remote works without end user intervention. I am using MobiControlcloud version 15.4.2 and the device is on OS version 11 Thanks
Hello,We are interested to enroll Windows 10 devices to make troubleshooting & installation somewhat easier.However everyone has their own laptop and we don't want to intrude on their privacy.Is there a way to only allow remote control when they allow it? (Like pressing a YES/Allow button)Thanks!
Agent version: 13.6.0.1114 Remote control version 1.11.0.102 OS: Android 9 Samsung S8, new OOTB So when I attempt to remote in, it stays here forever. I've wiped the device, reinstalled Mobicontrol, and all permissions requested by Mobicontrol were granted. Ideas?
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