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Account creation failed. Please click to try again

DS
Daniel Sigurgeirsson
Edico

Hi,

one of our clients has their own separate MobiControl server for their devices. This server and their devices are on a closed network which does NOT have access to the internet. The MobiControl server in question is version 14.4.5.1048.

I enrolled a handful of Android 11 devices (Zebra TC52X), and regularly MobiControl will take over the focus on these devices and display this message:

Google Play account
Account creation failed. Please click to try again.

There are a number of devices enrolled there which do not have this message constantly popping up, those devices are running Android 8.1 and were enrolled earlier (3-4 years ago when the server was installed).

I'm suspecting this may be a network related issue, i.e. that the client must open for some port on their network. If that is correct, which port should I get them to open?

The fact that the older 8.1 devices don't have this problem: is that a clue regarding what could be the problem?

google account mobicontrol
2 years ago
Android
ANSWERS
M
MNMOD@SOTI Gold Contributor
2 years ago

Hi Daniel,

Thank you for posting on SOTI Pulse!

To understand the issue better, please answer the below questions:

1. Are the devices that are showing the message "Google Play account
Account creation failed. Please click to try again." located in one specific region or it is coming up in all the devices randomly regardless of the location they are in?

2.Do you have more than one google enterprise binding on this instance.

You can also try to click on the three dots next to the device and try to reset account and see if that helps you resolve the issue.

Please find the link below to find the ports and SOTI Services(IP addresses and FQDNs) that need to enabled and whitelisted.

PORTS

SOTI SERVICES

Kind regards,

Technical Support Specialist | SOTI | +1 905.624.9828 | SOTI.net l Discussion Forum | Log a Case Online l Facebook l LinkedIn l Twitter 

DS
Daniel Sigurgeirsson
2 years ago

Hi,

1. This message is displayed on all the new Android 11 devices. They are all located in the same warehouse.

2. There is only one enterprise binding.

We don't have the option to reset the account in this version of MobiControl (14.x), but we plan to upgrade it and see if that helps.

Regards,
Daníel

M
MNMOD@SOTI Gold Contributor
2 years ago

Hi Daniel,

Please keep us posted to whether or not the upgrade resolved this issue for you?

Kind regards,

Technical Support Specialist | SOTI | +1 905.624.9828 | SOTI.net l Discussion Forum | Log a Case Online l Facebook l LinkedIn l Twitter 

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