Hello Luis Estrada, 

Thank you for posting on SOTI Pulse.

We can check to see if there an previously reported issue with this device and your version.  Can you provide us the MobiControl version and Agent version on the device please?  Also, how was the device enrolled?  

A Moderator will be checking your response to assist you in getting to a solution to your inquiry.

Warm regards,

SOTI Support Staff, 

Luis,

Have you checked in your problematic devices' Settings if is any lock-screen timeout or advanced power-saving options configured improperly.  

Is the problem consistently found on all the MC93 devices enrolled and managed by the same set of policies?  If there is different behaviour for different set(s) of MC93 devices,  you might also need to look into configuration/staus/event details of different sets in an attempt to find some kind of possible pattern(s) to debug further.

Hi Luis,

We experienced something similar on our cc6000's after updating to the latest lifeguard. On the cc6000 however, we could wake up the device again by scanning a random barcode.

Turned out that the screen timeout setting in Display > Advanced, was suddenly functional, where it never was, even though being set at 30min by default.
We solved this by using a stage now config turning screen timout to "never"

Hope this helps.

Hi Luis,

Thanks for posting on SOTI pulse. Thanks Raymond and Ralph for responding to the post, your expertise and willingness to help are greatly appreciated!

Has your query been resolved? If not, or if you have any additional concerns, please don't hesitate to reach out. We are dedicated to providing assistance and support.

Also, if this post has helped you in solving your query, I would request you to mark the particular comment as "is solution", so that others may benefit from this information.

Kind Regards,