We have a Zebra TC20 we are testing. We installed mobicontrol through afw#mobicontrol. Everything works well except for when we try to remote control into the device. When we pull up the app we are using. It goes into a black screen. When not in the app it doesn't show a black screen. I remember it saying privacy mode or something along those lines on the handheld screen but I wasn't staring at the handheld and I cannot get it to reproduce that message at the moment. Is there something we can do to disable this black screen.
We don't have a profile with a feature control of disable screen sharing as I saw in other forum questions. I can still interact with the screen and click on the back button and then it goes to SOTI MobiControls lock down screen. But clicking on the app again produces the black screen.
