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Unable to open picture using Photo Editor

SR
Simon Robinson

I have a Samsung tablet configured using Lockdown, and one of the tasks it will need to do is edit a particular photo. I can open this easily enough in "gallery", but this doesn't give me the editing option. I'm trying to set up using Photo Editor instead, but get this error in the device log when I try to open the picture:

Error message received from device (Package [com.sec.android.mimage.photoretouching] does not contain default activity)

The file will open fine in Phot Editor if you go via My Files, so there must be something missing in the launch:// command - similar to this thread about Honeywell and Bhav's' answer:

https://discussions.soti.net/discussions/package-not-found

Does anyone have suggestoins about what would need to be added to get Photo Editor to work?

3 years ago
SOTI MobiControl
ANSWERS
RS
Rafael Schäfer
3 years ago

Not sure if the photoeditor will help you: (got from a Nokia, so maybe different on Samsung) com.google.android.apps.photos/.photoeditor.fragments.activity.PhotoEditorActivity

I think you maybe use the wrong app. You should use 

com.google.android.apps.photos

And from there you should be able to edit a picture (select it and click on edit).

SR
Simon Robinson
3 years ago

Thanks for the quick reply. Trying to use the inbuilt Samsung app, as we want to limit what the users can do in terms of editing. Will give the Google one a try and see how it goes.

RS
Rafael Schäfer
3 years ago

I found my Samsung device now and there the Editor is:

com.sec.android.mimage.photoretouching/.SPEActivity

But I'm pretty sure it needs to be started via the gallery:

com.sec.android.gallery3d/com.samsung.android.gallery.app.activity.GalleryActivity

com.sec.android.gallery3d

First one is taken from identify_activity, second one is just the bundle-id.

But in general there's a pen displayed to edit the pictures.

SR
Simon Robinson
3 years ago

Rafael - apologies for not replying sooner, I haven't had the opportunity to test these suggestions until today.

Unfortunately they haven't worked - the first option (SPEActivity) does not open the picture at all, and the second opens in the Gallery but without the edit function.

RC
Raymond Chan Diamond Contributor
3 years ago

Without giving details about your device model and firmware version, or the list of available photo editing related app on YOUR device,  I was wondering who can give you an answer responsibly without wasting your time.  Different version or lines of Samsung devices have different  version of software bundled, let alone other third-party apps that might have been installed on your system.  And different versions of the same app may have different activity names as the software evolve.

Have you successfully opened and edited your target picture without the kiosk mode enabled?  If so, try to find out what launchable activity is invoked or any other software module(s) that are running in the background.  Once they are all found, try to whitelist all of them with your kiosk or application-run-control related policy, depending on the policy/policies available for your device firmware, enrolled platform/mode and MobiControl server version.

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