Error Message in Server Logs

Solved
M
MichaelM
Feneberg Lebensmittel GmbH

Hello everybody

I keep getting the same error message over and over again in the Deployment Server logs:

"Unknown device class name (5DE5CCB3-4814-9A5D-DE73-BF9AF8A9BA15)"

Does someone know, how to fix this error?

Thanks!

7 years ago
SOTI MobiControl
ANSWERS
EG
Edgar Gomez
7 years ago

Hi,

This message is shown because an enrollment rule with that tag id was deleted and some devices try to enroll with that rule.

You could try to enroll with another rule or create a new enrollment rule and asign that id to the rule clicking the Advanced button and editing the tag

Solution
M
MichaelM
7 years ago

I've created a new add device rule and assigned the tag ID I've mentioned.

No devices got enrolled but the error messages are gone.

I deleted the new rule again and the error messages are still not showing up again.

Seems like this is fixed.

Thank you for the help!