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When trying to update to the new version that was released on 3/4 I get an error message that I never received before. Current version is 15.6.2.1015 and the new update is 15.6.3.1018.
I tried to start the installation on my local pc and that worked fine so no issue with the installation file either.
I have tried to restart the server without success.(Also tried run as administrator) Any idea?
Hi TomasB,
Did you manage to open up a case with technical support and help you look for a resolution?
Kind regards,
Technical Support Specialist | SOTI | +1 905.624.9828 | SOTI.net lDiscussion Forum | Log a Case Online l Facebook l LinkedIn l Twitter
Have you checked for more details of your problem by clicking on the "Detail' button as shown in your attached screenshot? If so, could you please share the information in another post?
Hi Raymond, here are the detail information.
Error Code: -5006 : 0x80070057
Error Information:
>SetupNew\setup.cpp (615)
PAPP:MobiControl
PVENDOR:SOTI (http://www.soti.net)
PGUID:C3D9886D-256E-42B7-8026-8625E505C3C4
$14.0.0.162PAK
@Windows Vista Service Pack 0 (9200) IE 11.0.17763.2989
Hi TomasB,
Thank you for posting on SOTI Pulse!
I would suggest that you open up a support case with us to further troubleshoot.
Kind regards,
Technical Support Specialist | SOTI | +1 905.624.9828 | SOTI.net lDiscussion Forum | Log a Case Online l Facebook l LinkedIn l Twitter
